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| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Binance | Europe |
| |||
Chainalysis | San Francisco, CA, United States |
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Aztec | remote | $54k - $75k | |||
Bitcoin Depot | Atlanta, GA, United States | $54k - $65k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Uniswap Labs | New York, NY, United States |
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Immutable | United States | $63k - $82k | |||
Binance | Vietnam |
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NodeReal | Asia | $72k - $100k | |||
Metaplex Studios | New York, NY, United States | $36k - $57k | |||
Binance | Sao Paulo, Brazil |
| |||
Binance | Lisbon, Portugal |
| |||
Parity Technologies | Berlin, Germany | $72k - $100k | |||
CoinFlip | Tampa, FL, United States |
| |||
Chainalysis | Singapore, Singapore |
| |||
Binance | Asia |
|
Customer Service Representative (English)
Europe /
Customer Support â Customer Support /
Full-time Onsite or Remote
Apply for this job
Binance is the global blockchain company behind the worldâs largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.
Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.
Support will be in English, applicants need to speak both languages.
Responsibilities:
- Handle inbound calls, live chat and other service methods
- Provide accurate, valid and comprehensive information
- Follow communication procedures, guidelines, and policies
- Support other business units with customer liaison, accurately documenting customer requests
- Manage complaints by providing solutions and options within the time limits and following up to ensure resolution
- Go the extra mile to engage customers
Requirements:
- College degree or above
- Fluent English language
- Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding new graduates are also welcomed to apply
- High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
- Ability to work under pressure, strong communication skills and exceed beyond expectation
- Passionate for customer service industry and can accept to work under different work shifts
- Positive about the crypto industry
Working at Binance
⢠Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
⢠Fast moving, challenging and unique business problems
⢠International work environment and flat organisation
⢠Great career development opportunities in a growing company
⢠Possibility for relocation and international transfers mid-career
⢠Competitive salary
⢠Flexible working hours, Casual work attire
Apply for this job
What is the role of a customer support?
A customer support role would typically involve assisting customers with any issues or questions they have about the web3 platform or any of the decentralized applications (dApps) that run on it
This could include helping users navigate the platform, troubleshooting any technical issues they might be experiencing, and providing guidance on how to use specific dApps or features
The specific responsibilities of a customer support role in web3 would depend on the organization they are working for and the specific needs of their customers.