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WOO operates a centralised exchange WOO X and a decentralised platform WOOFi, democratising access to top-tier liquidity and exceptional trading execution while keeping costs competitive. Our native token, $WOO offers token holders a unique position to participate, engage, and maximise the benefits of both the DeFi and CeFi ecosystem. Our team of highly-selected 170 employees is located in 12 cities worldwide 🚀
Our vision is to inspire confidence, higher performance, and joy in every user. We have a mission to provide the best liquidity on the best terms. We compete not just on price execution but also on integrity, user experience, innovative tools, and global opportunities.
About the opportunity:
We are looking for a Client Success Specialist who can join us along this mission and vision. You’ll become an integral part of the Customer Support team, which is in charge of end-to-end supporting 2B/2C clients. Interested? Keep on reading!
What you’ll be working on:
- Proactively engaging with clients to understand their needs, goals, and challenges.
- Providing timely and accurate information about our platform, services, and market trends.
- Troubleshooting and resolving clients' problems, ensuring a positive resolution and a high level of satisfaction.
- Collaborating with other teams to ensure clients receive comprehensive support.
- Developing and delivering educational materials to help clients understand our platform features and best practices.
- Gathering and analysing client feedback to identify trends, areas for improvement, and opportunities for innovation.
Why work with us:
Join us in realising our vision in advancing decentralisation, and leading innovation in CeFi and DeFi. Enjoy work flexibility, a supportive team, and an environment that nurtures your ideas. Plus, expect a performance-based annual bonus for all contributors at WOO đź’Ş
About you:
- Proven experience in a client success or customer support role in the crypto industry for at least 1-2 years.
- Experience with handling tech-related requests (for example, previous experience with API trading, checking backlogs, etc.).
- Excellent communication and interpersonal skills.
- Fluent or bilingual proficiency in English (additional languages are a plus).
- Problem-solving mindset and the ability to thrive in a fast-paced environment.
- Basic knowledge about trading and familiarity with using the most popular crypto exchanges.
- Familiarity with regulatory compliance in the cryptocurrency industry will be a plus.
- Able to work 9-5 UTC+8 from our Taipei Office.
Getting the job
We're actively seeking talented individuals to join our team outside of our typical hiring schedule. This proactive approach allows us to connect with exceptional candidates like you even before specific positions become available.
On average, successful candidates go through five rounds of interviews and tests. Our hiring process begins by meeting with our People Team, who help facilitate the process of placing you in your new role. You can expect to share your experience and ideas in online video interviews with our hiring team, made up of management and potential new colleagues.
Submitting your resume now ensures that you're first in line when new opportunities arise. By doing so, you'll have a head start in the selection process and get a chance to showcase your skills and experience.
Get started on your application here!
How do I get a job at DeFi?
Getting a job in the DeFi (decentralized finance) industry can be a competitive process, but there are a few steps you can take to increase your chances of finding a job in this field:
- Build up your skills and knowledge: To work in DeFi, you'll likely need to have a strong understanding of blockchain technology, as well as other related technologies such as smart contracts and cryptocurrency. Consider taking online courses or earning a degree in a relevant field to build up your skills and knowledge.
- Network with industry professionals: Attend meetups and conferences related to DeFi and make connections with professionals in the industry. Networking can be a valuable way to learn about job openings and get your foot in the door at a DeFi company.
- Create a strong online presence: Many DeFi companies will look at your online presence (such as your LinkedIn profile and personal website) when considering you for a job. Make sure to showcase your skills and accomplishments online and keep your profile up to date.
- Apply for relevant job openings: Keep an eye out for job openings at DeFi companies and apply for positions that align with your skills and experience. Apply for DeFi Jobs without Experience. Tailor your resume and cover letter to the specific job you're applying for and highlight any relevant experience or skills you have.
- Consider internships or volunteer work: DeFi Internships or volunteer work can be a great way to get your foot in the door and gain valuable experience in the DeFi industry. Many companies also offer internships to students, so consider applying for an internship if you're still in school.
- Be persistent: keep trying if you don't get a job right away. It can take time to find the right opportunity, but with the right skills and determination, you can land a job in the DeFi industry.