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Worldcoin
This job is closed
About the Team:
As the Content Manager of the CX organization you will have the very unique opportunity to build our content strategy and team from the ground up. At Worldcoin we aspire to bring crypto to people from all walks of life, and to every corner of the globe. Your work will mold the Worldcoin user experience, have massive global reach and help us achieve our aspirations of bringing crypto to every person in the world.
About the Opportunity:
- Develop a robust interactive content strategy with a focus on user education, engagement and self service
- Establish and own a change management and support readiness processes across CX, Product and beyond
- Work closely with organizational stakeholders to determine content requirements for new and existing products
- Track user interaction data to continuously improve our content library and to inform future self service functionality
- Source new help center and self service tools to continually keep us on the cutting edge of CX technology
- Own the CX localization program for expansions into new countries and regional markets
About You:
- 4+ years experience producing content for a technology company, start up, blockchain protocol, or similar industry
- 2+ years of direct people management experience
- Excellent written and verbal communication skills
- A strong knowledge of content related tools, integrations and production suites
- Experience working with Zendesk, Salesforce or other CRMs
- Experience working with BPO teams a plus
- Travel will be required