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FalconX
$31k - $60k estimated
This job is closed
What you’ll be working on?
Account Administration:
- Manage the KYC process for users across various accounts
- Assist with user management tasks (permission changes, 2FA resets, API Management)
- Troubleshoot account and product issues (withdrawals, transfers, fee discrepancies)
- Recon activities- working with Coverage team and cross-functional teams to relay required information to clients
Product Support:
- Provide in-depth support for customers on platform related issues (FX360)
- Create and maintain Sandbox accounts for client testing before going live
- Support Coverage teams with KYC refresh processes for accounts
- Data Analysis and Reporting on an as-needed basis
Pod Support:
- Assist sales teams with APAC focussed event coordination
- Create and manage chat channels and adding global team members
- Contribute to ongoing process improvement initiatives
- Assist in token approval process for the pod
Partnerships Support:
- LP Management:
- Report generation and tracking
- Daily and weekly monitoring of LP performance - identify issues in real time and provide corrective action
- More data manipulation to extract insights
- Partnerships Onboarding
- Top account onboardings
- Provide lighter-touch personal touchpoints for most valuable accounts
- Ensure the status of top account onboarding is correct
- Review materials prior to delivery to compliance to ensure readiness for Compliance review
Requirements
- 5+ years of relevant experience
- In-depth understanding of the crypto industry, including the different types of cryptocurrencies, the underlying technology, and the regulatory landscape
- Demonstrated attention to detail, organization, prioritization, and time management skills
- A passion for the crypto space
- Familiarity with software tools such Microsoft Excel, Google Sheets, Salesforce (Salesforce ideal but not required)
- Ability to interface with clients collaboratively - be supportive to their needs while also gently pushing them forward in a process
- Program management skills - Understanding statuses, updating status documents, capturing information on how to unblock blocked situation, escalating issues to leadership