| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Crypto.com | London, United Kingdom | $126k - $135k | |||
Caiz | New York, NY, United States | $45k - $75k | |||
Mysten Labs | United States | $87k - $150k | |||
Fmr | Boston, MA, United States | $100k - $169k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Blackrock | London, United Kingdom | $87k - $112k | |||
Fmr | Boston, MA, United States | $155k - $163k | |||
Inmobi | Remote | $32k - $60k | |||
Chainlink Labs | New York, NY, United States | $36k - $75k | |||
Menyala | Remote | $81k - $87k | |||
The Metaplex Foundation | Remote | $120k - $150k | |||
Alchemy | Remote | $180k - $260k | |||
Powered by Pioneer | Singapore, Singapore | $126k - $159k | |||
visa | San Francisco, CA, United States | $87k - $112k | |||
Helius | New York, NY, United States | $105k - $150k | |||
Inmobi | Remote | $91k - $115k |
Director of VIP Strategy & Operations
Responsibilities
- Strategic Design & Implementation
- Develop the vision and structure of the VIP Account Management function in close partnership with senior leadership.
- Define and continuously refine the VIP customer value proposition, including segmentation, service tiers, customer journeys, and reinvestment strategies.
- Translate high-level goals into scalable frameworks, processes, and initiatives.
- Partner with Analytics to build and manage reporting infrastructure that helps Account Managers monitor performance and drive client outcomes.
- Partner with Analytics and Finance to develop KPIs and dashboards for internal visibility and business decision-making.
- Create playbooks, operating cadences, and tools that enhance how account teams operate day to day.
- Serve as a key liaison between Account Management and internal teams including Product, Legal, Compliance, Data, and Marketing.
- Advocate for the customer across functions while ensuring operational rigor and regulatory alignment.
- Coordinate and align cross-functional initiatives tied to customer lifecycle, reinvestment, and service delivery
- Lead continuous improvement efforts across the VIP org, from tooling upgrades to piloting new service models.
- Oversee systems development, including customer relationship management, customer communications, and workflow tools tailored to VIP needs.
- Identify and scale regional or customer-level innovations that drive performance.
Qualifications
- 8+ years of experience in strategy, operations, customer success operations, or consulting.
- A structured thinker with a strong analytical foundation and experience translating strategy into execution.
- A skilled operator who can build from scratch while keeping an eye on scale and sustainability.
- Adept at working cross-functionally and navigating complex, fast-paced environments.
- Experience in crypto, trading, fintech, financial services, iGaming, or consumer tech preferred.
- Familiarity with VIP customer dynamics, loyalty programs, or reinvestment modeling a plus.
- Comfort with CRM systems, operational tooling, and data visualization platforms.
What do you do in a strategy job?
A strategy job typically involves identifying opportunities for growth and development for a company or organization, as well as developing plans to achieve those objectives
Depending on the specific role and industry, a strategy job might involve tasks such as market research, analyzing data, identifying trends and patterns, formulating business plans and proposals, forecasting revenue and expenses, identifying risks and opportunities, and communicating recommendations to senior management
Some examples of specific strategy jobs might include business strategy, marketing strategy, product strategy, corporate strategy, and operations strategy
In each of these areas, the primary goal is to develop a comprehensive plan that will help the company achieve its goals and objectives, while minimizing risks and maximizing opportunities
This might involve working with other departments within the organization, as well as external stakeholders such as customers, suppliers, and industry experts
In addition to these specific tasks, a strategy job often requires strong analytical skills, creativity, strategic thinking, and excellent communication and collaboration skills
Successful strategy professionals must be able to work well with others, develop strong relationships with key stakeholders, and effectively communicate complex information to both technical and non-technical audiences.