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About Cipher Mining
We are an industrial-scale data center construction and operations company. We allocate data center opportunities between bitcoin mining and other high performance computing services, such as AI. We continue to develop our pipeline of power capacity at high quality data center sites, either for bitcoin mining or HPC. Our best-in-class management team leverages expertise from the technology, fintech, energy, and finance domains, as well as deep experience related to cryptocurrencies and blockchain.
Position Overview
We are seeking a proactive, customer-focused IT Support Engineer to deliver exceptional technical support across our organization. You’ll play a key role in keeping our employees and datacenter teams productive by troubleshooting issues, improving IT workflows, and implementing modern management tools.
This role supports a distributed user base spanning our New York headquarters, Charleston, SC, Denver, CO, and Texas datacenters. You’ll work closely with colleagues across departments, providing hands-on assistance while contributing to system reliability and security.
The ideal candidate has 3+ years of IT support experience, thrives in hybrid Windows/Mac environments, and brings familiarity with Microsoft Intune, Entra ID (Azure AD), and core networking concepts. This position also offers potential growth opportunities into systems administration, security, or network engineering.
Key Responsibilities
- Serve as a primary point of contact for Tier 1 and Tier 2 technical support, troubleshooting hardware, software, and connectivity issues across multiple locations.
- Support and manage Windows, macOS, and iOS devices using Microsoft Intune, ensuring compliance and streamlined configuration management.
- Administer user access and security through Entra ID (Azure Active Directory), maintaining strong identity and access management controls.
- Provide expert support for tools including but not limited to Microsoft 365, Zoom, Slack, 1Password, FortiClient VPN, and ChatGPT Enterprise.
- Coordinate employee onboarding and offboarding, setting up accounts, provisioning devices, and managing access permissions.
- Track and resolve IT tickets promptly using the help desk system, escalating complex issues as needed.
- Document solutions, recurring issues, and new procedures to build a robust IT knowledge base.
- Partner with IT leadership to define and implement security, backup, and device management best practices.
- Offer on-site support for datacenter systems and staff as required.
- 3+ years of experience in an IT support or helpdesk role within a fast-paced, multi-site environment.
- Demonstrated proficiency supporting both Windows and Mac operating systems.
- Hands-on experience with Microsoft Intune for device, application, and policy management.
- Familiarity with Entra ID / Azure AD for user provisioning, authentication, and access control.
- Understanding of core networking fundamentals (TCP/IP, DNS, DHCP, VPN).
- Strong troubleshooting, analytical, and communication skills.
- Customer-service orientation with a proactive and collaborative mindset.
- Ability to multitask and manage competing priorities under minimal supervision.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are preferred but not required.
- 401K Retirement Plan with match
- Medical, Dental and Vision Insurance
- Life and Disability Insurance
- And other perks!
- Full Time Employees
How to get a job with Bitcoin?
Getting a job with Bitcoin will depend on your skills and experience, as well as your interests in the cryptocurrency industry
Bitcoin industry is still relatively new, and there are many opportunities for people with diverse backgrounds and skillsets
With persistence and dedication, you can find a job in the Bitcoin industry that matches your skills and interests
Here are a few steps that you can take to increase your chances of getting a job with Bitcoin:
- Research the Industry: Before you start looking for a job in the Bitcoin industry, it's important to understand what the industry entails. You can start by reading news articles and whitepapers about Bitcoin, understanding its market trends and history, and learning about blockchain technology.
- Learn New Skills: To be competitive in the job market, you need to have the right skills. Depending on the job you want, you may need to learn skills such as programming, cryptography, blockchain development, or marketing.
- Build a Network: Networking is crucial in any industry, and the Bitcoin industry is no exception. Attend Bitcoin conferences and events, join online forums, and engage with people in the industry. Building relationships with industry insiders can help you learn about job opportunities before they're posted.
- Look for Job Openings: Keep an eye out for job postings related to Bitcoin and blockchain technology. Job boards like CryptoJobs, Indeed, and LinkedIn can be good places to start your search. You can also visit the websites of Bitcoin-related companies to see if they have any job openings.
- Prepare for the Interview: Once you've found a job opening that interests you, it's time to prepare for the interview. Research the company, the position you're applying for, and the industry. Be ready to explain why you're interested in Bitcoin and how you can contribute to the company's success.