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IT Support Specialist
Las Vegas, Nevada
Corporate – Information Technology /
Full Time /
On-site
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CleanSpark, Inc. (CLSK) (NASDAQ: CLSK) ("CleanSpark") CleanSpark is America's Bitcoin Miner, driving innovation in an ever-changing industry. We're seeking passionate individuals to be part of our growth and contribute to the exciting world of bitcoin. If you have a keen interest in bitcoin and digital assets and thrive in challenging environments, we want to hear from you!
As a CleanSpark team member, you'll be at the forefront of the global bitcoin revolution, shaping the future of responsible mining. We offer a dynamic and rewarding work environment, coupled with competitive benefits to support your overall well-being. Enjoy generous PTO, comprehensive health and life insurance, a 401k retirement plan, and more.
About CleanSpark
CleanSpark (Nasdaq: CLSK) is America's Bitcoin Miner™. We own and operate data centers that primarily run on low-carbon power. Our infrastructure responsibly supports Bitcoin, the world's most important digital commodity and an essential tool for financial independence and inclusion. We cultivate trust and transparency among our employees and the communities we operate in. Visit our website at www.cleanspark.com.
Join CleanSpark, America's leading Bitcoin miner, as a Desktop Support Specialist. Your role will be instrumental in ensuring the smooth operation of our information systems, thereby enabling our core operations to proceed without interruption. You'll serve as the go-to person for desktop support, SaaS connectivity, networking troubleshooting, and more—all while adhering to best practices and SOX compliance standards. This position will report to the Corporate IT Manager.
This is a full-time position based in our Henderson, Nevada office. Candidates must be willing to work in-office 5 days per week.
Responsibilities
- Provide technical support for Windows and Mac desktop devices, including troubleshooting, installation, and updating of hardware and software.
- Troubleshoot connectivity and access issues for SaaS applications like NetSuite, Bill.com, Office 365, Concur, Carta, Foreman, Foundry, etc.
- Resolve issues related to network connectivity, including but not limited to Wi-Fi, LAN/WAN, and VPN configurations.
- Comply with and enforce SOX policies and procedures, maintaining documentation and logs for audits.
- Support mobile devices, including configuration and troubleshooting of Android and iOS devices.
- Execute preventive maintenance, including patch management and updates, to ensure the security and reliability of systems.
- Perform user account management tasks, including password resets and permissions adjustments, in accordance with IT security policies.
- Conduct remote troubleshooting using tools such as TeamViewer, RDP, and SSH.
- Engage in physical installation and setup activities, including ergonomic solutions in cubes and desks, cabling, hardware installations, and more.
- Contribute to inventory management by meticulously tracking hardware and software assets; maintain a clean and organized IT storage area.
- Collaborate in the ongoing maintenance of the Corporate IT directory, ensuring it remains current and well-organized.
- Occasional travel to mining sites to provide system setup, troubleshooting, and other IT support as needed.
- Oversee the configuration of all conference rooms, providing troubleshooting support as required.
- Offer training and support to users on an as-needed basis
- Additional duties as required
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field preferred
- A minimum of 3-5 years of experience in a desktop support role or similar position
- Preferred certifications:
- Microsoft Certified: Modern Desktop Administrator Associate
- ITIL Foundation
- Strong knowledge of Windows and Mac operating systems
- Familiarity with SaaS tools (Netsuite, Bill.com, Office 365, Concur, Carta, Foreman, Foundry)
- Basic understanding of networking technologies, including DNS, DHCP, and subnetting
- Familiarity with SOX Compliance procedures and best practices
- Ability to engage in physically demanding tasks, including lifting objects up to 50 lbs.
- Willingness to travel occasionally to mining sites within the US
- Excellent written and verbal communication skills
- Strong analytical and problem-solving abilities
- A strong team player mentality is a must.
This position may involve duties that require operation of a company vehicle or travel between job sites. As such, candidates must be insurable under CleanSpark's vehicle insurance policy.
CleanSpark is an Equal Opportunity Employer. It provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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How to get a job with Bitcoin?
Getting a job with Bitcoin will depend on your skills and experience, as well as your interests in the cryptocurrency industry
Bitcoin industry is still relatively new, and there are many opportunities for people with diverse backgrounds and skillsets
With persistence and dedication, you can find a job in the Bitcoin industry that matches your skills and interests
Here are a few steps that you can take to increase your chances of getting a job with Bitcoin:
- Research the Industry: Before you start looking for a job in the Bitcoin industry, it's important to understand what the industry entails. You can start by reading news articles and whitepapers about Bitcoin, understanding its market trends and history, and learning about blockchain technology.
- Learn New Skills: To be competitive in the job market, you need to have the right skills. Depending on the job you want, you may need to learn skills such as programming, cryptography, blockchain development, or marketing.
- Build a Network: Networking is crucial in any industry, and the Bitcoin industry is no exception. Attend Bitcoin conferences and events, join online forums, and engage with people in the industry. Building relationships with industry insiders can help you learn about job opportunities before they're posted.
- Look for Job Openings: Keep an eye out for job postings related to Bitcoin and blockchain technology. Job boards like CryptoJobs, Indeed, and LinkedIn can be good places to start your search. You can also visit the websites of Bitcoin-related companies to see if they have any job openings.
- Prepare for the Interview: Once you've found a job opening that interests you, it's time to prepare for the interview. Research the company, the position you're applying for, and the industry. Be ready to explain why you're interested in Bitcoin and how you can contribute to the company's success.