Crypto Customer Support Jobs

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Job Position Company Posted Location Salary Tags

Paradigm

Singapore, Singapore

$54k - $80k

Binance

Singapore, Singapore

Binance

Hong Kong, Hong Kong

Koinly

United Kingdom

$60k - $70k

Coin Metrics

Boston, MA, United States

Okcoin

Malta

Worldcoin

San Francisco, CA, United States

Binance

Remote

Okcoin

Malta

Ava Labs

New York, NY, United States

$54k - $60k

CoinFlip

Chicago, IL, United States

Binance

Salvador, Brazil

Okcoin

San Francisco, CA, United States

$54k - $70k

Ferrum Network

Salt Lake City, UT, United States

$54k - $70k

Bitcoin Depot

Caracas, Venezuela

$54k - $65k

Support Engineer APAC

Paradigm
$54k - $80k estimated

This job is closed

The role
As a core member of our Engineering team, you will also be responsible for providing product support, general or technical with a focus primarily on our newly released API and Mobile application. As this is a hybrid Support Engineer/Solutions Architect role, wherein you will have contact with clients, you should have a keen interest in Crypto and Finance and be comfortable working with institutional clients. This is an opportunity to work with the founding team who are very hands-on in building new products. You will get a chance to work on solving some of the hardest problems in Institutional Crypto & Finance.
Responsibilities
  • Primary point of contact for API for our top clients
  • Analytics/KPIs for the Product team to measure product success
  • Develop automation tools for Product, Sales, and Client Support teams
  • Write QA tests as last line of defense before the product is shipped
  • Rapid Product Prototyping in React/Python

Requirements

  • BS in Computer Science, Engineering or related technical discipline
  • 3+ years’ experience with one or more of the following: API's, Python, React, or equivalent
  • Tangible API Integration and Support experience.
  • Experience in writing Automation scripts a plus
  • Experience with extensive customer-facing support
  • Ability to work independently. We do not believe in micromanagement.
  • Enthusiastic, self-motivated with passion for the success of the customer and proven capability to develop key relationships
  • Excellent written and verbal English skills

Nice to have

  • Comfortable using GIT.
  • Familiar with Crypto Exchange APIs.
  • Experience in Crypto trading and or derivatives.
  • Experience working with Trading platforms.