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| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Entangle Labs | Dubai, United Arab Emirates | $54k - $120k | |||
Franklin Templeton | New York, NY, United States | $65k - $80k | |||
Tempest Vane Partners | New York, NY, United States | $84k - $90k | |||
Gauntlet | New York, NY, United States | $160k - $200k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Peregrine Search Solutions | New York, NY, United States | $87k - $148k | |||
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Paradigm | United States | $90k - $150k | |||
Coinbase | Remote | $185k | |||
Coinbase | Remote | $105k - $124k | |||
Coinbase | Remote | $140k - $165k | |||
Coinbase | Remote | $104k - $123k | |||
Coinbase | Remote | $149k | |||
Coinbase | Remote | $201k - $237k | |||
Volume | Remote | $175k - $250k | |||
Forensic Risk Alliance | Washington, United States | $88k - $150k |
Sr Customer Support Representative
Dubai
Operations /
Remote
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About Entangle:
Entangle envisions a crypto ecosystem where data and assets flow freely and seamlessly across both Web2 and Web3. It's Omnichain Made Easy. We are dedicated to developing B2B solutions with custom universal data feeds and cross-chain messaging solutions optimized for developers' needs.
Position: Sr Support Representative
We are seeking an experienced support representative with independent problem-solving capabilities and a keen interest in becoming an expert in Entangle blockchain technologies. The candidate will collaborate closely with Product and Business Development (BD) teams, as well as internal and external Engineering teams, on various products. Your work will ensure that the Customer Success team meets all its commitments and has the knowledge and capabilities to deliver best-in-class support to our customers.
As one of the first members of the Entangle Support team, you will provide support for Entangle's core products. Expect to handle a variety of support requests, ranging from answering simple questions to troubleshooting complex on-chain issues, including those from dApp end-users and Entangle Validators and Transmitter Agents. You need to be comfortable with key concepts of Cross-chain/Omnichain, Liquid Staking, and Bridging, and be adept at reproducing issues while working closely with the engineering and product teams to relay user feedback and ensure continuous improvement of Entangle.
Key Responsibilities:
- Respond to technical customer requests in accordance with our SLAs and own them until resolution.- Provide valuable customer feedback to the product team and identify opportunities for product improvements or solutions to common issues.- Proactively identify, develop, and maintain support knowledge documentation.- Help update FAQ to keep any issues that arise in the ticketing funnel through to discord moderators.- Help build a global support team by establishing operational protocols and standards.- Work in an on-call environment.
Requirements:
- Some courses in Computer Science or equivalent experience troubleshooting technology-related issues.- Experience in the blockchain ecosystem.- Experience with help desk ticketing platforms such as Intercom or Zendesk.- Excellent problem-solving and analytical skills.- Ability to work independently and within teams.- Excellent empathy, active listening, and resiliency skills.- Strong organizational and time management skills.- Ability to effectively manage multiple diverse and complex problems simultaneously.- Exceptional client-facing and customer service skills, including relationship building/management and verbal communication.- DeFi knowledge preferred.- Familiarity with GitHub, JIRA, Confluence, and other similar programs is a plus.
What We Offer:
- An exciting and growing international start-up with ambitious goals in a revolutionary, multi-billion dollar industry.- Attractive compensation plus token allocations.- Remote work in a timezone that corresponds well with UAE or Indochina time.- Paid vacation and public holidays.- Opportunity to work closely with the founding team and have your voice heard.- Compensation paid in USDT.
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How do I get a job at DeFi?
Getting a job in the DeFi (decentralized finance) industry can be a competitive process, but there are a few steps you can take to increase your chances of finding a job in this field:
- Build up your skills and knowledge: To work in DeFi, you'll likely need to have a strong understanding of blockchain technology, as well as other related technologies such as smart contracts and cryptocurrency. Consider taking online courses or earning a degree in a relevant field to build up your skills and knowledge.
- Network with industry professionals: Attend meetups and conferences related to DeFi and make connections with professionals in the industry. Networking can be a valuable way to learn about job openings and get your foot in the door at a DeFi company.
- Create a strong online presence: Many DeFi companies will look at your online presence (such as your LinkedIn profile and personal website) when considering you for a job. Make sure to showcase your skills and accomplishments online and keep your profile up to date.
- Apply for relevant job openings: Keep an eye out for job openings at DeFi companies and apply for positions that align with your skills and experience. Apply for DeFi Jobs without Experience. Tailor your resume and cover letter to the specific job you're applying for and highlight any relevant experience or skills you have.
- Consider internships or volunteer work: DeFi Internships or volunteer work can be a great way to get your foot in the door and gain valuable experience in the DeFi industry. Many companies also offer internships to students, so consider applying for an internship if you're still in school.
- Be persistent: keep trying if you don't get a job right away. It can take time to find the right opportunity, but with the right skills and determination, you can land a job in the DeFi industry.