ai analyst backend bitcoin blockchain community manager crypto cryptography cto customer support dao data science defi design developer relations devops discord economy designer entry level erc erc 20 evm front end full stack gaming ganache golang hardhat intern java javascript layer 2 marketing mobile moderator nft node non tech open source openzeppelin pay in crypto product manager project manager react refi research ruby rust sales smart contract solana solidity truffle web3 py web3js zero knowledge
| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Matter Labs | EU | $39k - $77k | |||
Matter Labs | EU | $72k - $100k | |||
Coinmarketcap | Singapore, Singapore | $38k - $100k | |||
Coinmarketcap | Dublin, Ireland | $18k - $90k | |||
| Learn Job-ready Solidity & Rust skills, in your schedule with 1-on-1 mentor support, or get your money back. ISO 9001 Certified | 400+ students | | by Metana Learn more | |||
Ledger | Paris, France | $27k - $45k | |||
Rarible | Remote | $105k - $120k | |||
CertiK | Remote | $24k - $72k | |||
Parcl | New York, NY, United States | $39k - $65k | |||
Illuvium | Remote | $54k - $100k | |||
DFINITY | remote | $112k - $190k | |||
Coin Metrics | United Kingdom | $58k - $90k | |||
OKX | Hong Kong, Hong Kong | $51k - $90k | |||
OKX | Hong Kong, Hong Kong | $54k - $95k | |||
OKX | Hong Kong, Hong Kong | $54k - $95k | |||
OKX | Hong Kong, Hong Kong | $54k - $95k |
Developer Success Engineer
EU /
Product – Product /
Deel
/ Remote
Apply for this job
Before you read the details of this role, there’s something you should know. At Matter Labs, we don’t see ourselves as a company, but as a highly aligned global team on a single mission: to accelerate the mass adoption of crypto for personal sovereignty.Â
Our core technology – zkSync Era – is a layer 2 rollup that uses advanced cryptography called zero-knowledge proofs to scale Ethereum without compromising on security or decentralization. zkSync Era is EVM compatible, which means projects on Ethereum and other EVM-based blockchains can easily deploy on zkSync Era to take advantage of low gas fees and high transaction speeds.
With a total of $458 million in mission-driven funding, zkSync Era is the first EVM-compatible ZK Rollup to go live on testnet (February 2022) and be deployed on mainnet (October 2022). As we enter the endgame for Ethereum scaling, we are committed to full open source and building in public toward our stated mission [so that even if we fail, the community and the ecosystem will benefit from our contribution].
Read more about our core values and principles.Â
We're looking for an experienced and entrepreneurial Developer Success Engineer to help grow our ecosystem of third-party developers, projects, and companies that leverage zkSync infrastructure for their businesses by unblocking developers facing technical questions and issues.
In this role, you will partner with developer relations, engineering, and product management to triage, debug, reproduce, and answer questions from the developer community. If necessary, you will route questions to the engineering team.
What You'll Be Doing
- Support experience with the developer community with empathy
- Take developer tickets, reply to the developer community, debug and replicate issues, and do general problem-solving
- Triage problems to solve or escalate issues to the engineering team
- Prioritize and take the bird’s eye view from all the tickets and surface the most important ones
- Provide technical advice to developers on best practices for integrating our tools
- Engage customers for feedback to help shape product development
- Troubleshoot any issues that arise from the developer and diagnose any blockers
- Design and improve support processes in collaboration with support and dev teams (change management, incident management, on-call, etc).Participate in the on-call rotation for critical system alerts
- Interact with Documentation and Developer Relations team to update existing technical collateral based on developer questions
- Provide feedback and insights to engineering, developer relations, and product teams on developer community technical issues or suggested features
- Create video content if necessary to highlight solutions
What We Look For in You
- 5+ years experience in a direct hands-on technical role with coding experience, such as engineering support, technical support, developer relations, or software developer experience
- Working knowledge of Solidity, JavaScript, Hardhat, EthersJS, and various web3 tools
- Proven experience in supporting a technical community where you were a key factor in driving measurable positive outcomes
- Proven record of helping answer developer community questions highlighted by stack overflow, stack exchange, GitHub pull requests, Discord links, Reddit, or any comparable developer-focused platform
- Experience in answering technical questions from the developer community
- Passion for helping others regardless of who they are or how they act
- Seek to understand first, lead with data, and rely on facts
- Quick learner and relentlessly inquisitive
- Passionate and familiar with dApp developers, cryptocurrency, and blockchain technology
- Strong communication in English and proven ability to efficiently work with remote teams
- Excellent communication skills as a strong technical writer
- Ownership mentality and proactive approach to problem-solving
Nice to Have
- Previous experience in web3 or blockchain companies/projects
- An established presence online as a thinker and leader in this space is a massive plus
- Crypto experience, especially knowledge of Ethereum & L2s
- Experience working with Linear or any ticket management system
- Experience with TypeScript, Python, GoLang, Java, Rust, or willingness to learn
- Experience with Vyper programming language or willingness to learn
Working at Matter Labs
At Matter Labs, you have the freedom to work how you want, when you want, and from where you want. We operate in small, focused teams, with no time tracking and minimum bureaucracy. Only results matter. We will provide you with anything you need to learn, grow, and be productive.
Our results-only environment means anyone who believes in our mission can join us, regardless of background, sexual orientation, race, gender, and age. Both our team and community are made up of people from different countries, cultures, ethnical and religious backgrounds. That's why, out of politeness and respect, we refrain from opinions on politics, religion, or sex at the workplace.Â
We designed our culture of freedom and ownership to persist as we scale and to establish the base for a positive-sum community as we move toward full decentralization.
Apply now if this role sounds of interest and we aim to get back to you as soon as possible.
Apply for this job
What does a Java developer in web3 do?
A Java developer in web3 would likely be focused on developing applications that use the Java programming language in the context of the web3 technology stack
Web3 is a collective term used to refer to the next generation of decentralized, blockchain-based technologies that are aimed at creating a more open and secure internet
In this context, a Java developer would be responsible for writing code that interacts with web3 technologies, such as decentralized applications (DApps) and smart contracts, to create new tools and services that run on the blockchain
This could involve working with cutting-edge technologies such as Ethereum, which is a popular blockchain platform that uses the Java programming language, as well as other web3 technologies and frameworks.