| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Figment | Toronto, Canada |
| |||
BitGo | New York, NY, United States | $36k - $90k | |||
ZAUBAR | Remote | $26k - $39k | |||
Crypto.com | Hong Kong, Hong Kong | $27k - $70k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Crypto.com | United Kingdom | $50k - $80k | |||
Ferrum Network | Salt Lake City, UT, United States | $13k - $27k | |||
ZAUBAR | Remote | $26k - $39k | |||
Sygnum Bank AG | Singapore, Singapore | $42k - $54k | |||
Parallel Finance | Remote | $36k - $90k | |||
Crypto.com | Hong Kong, Hong Kong | $23k - $70k | |||
Crypto Finance AG | Zurich, Switzerland | $45k - $75k | |||
Crypto.com | Hong Kong, Hong Kong | $50k - $80k | |||
CoinGecko | Selangor, Malaysia | $45k - $75k | |||
Grayscale Investments | Stamford, CT, United States | $45k - $75k | |||
Grayscale Investments | Stamford, CT, United States | $27k - $70k |
As an Account Manager at Figment, you will be the primary point of contact for our customers post-sale to guarantee their satisfaction. You will be responsible for strengthening the customer relationship to increase retention, presenting new products for upsell potential, and capturing product feedback to identify potential opportunities. You will be the intermediary between customers and our DevOps and product teams to drive continuous value to our customers.
Responsibilities/Duties:
- Provide onboarding and product support for customers post-sales, including one-on-one guidance throughout the staking lifecycle
- Manage customer requests and issues via email, Telegram and Slack
- Identify, track and resolve customer pain points and inquiries
- Identify themes among client support inquiries and create FAQ documentation
- Create network-specific staking guides
- Review and summarize important network activity/events to share with customers and leads
- Communicate new features and products to existing customers
- Share network and governance updates to existing customers
- Drive customer satisfaction practices to increase retention and upsell opportunities
- Provide product and sales teams with ongoing Voice of the Client feedback to effectively communicate client needs and values
Qualifications:
- 3+ years relevant experience in account management, customer success or technical support
- Confidence and professionalism when communicating with stakeholders at all levels of the organization
- Strong problem solving and analytical skills
- Ability to upsell customers on new products
- Ability to quickly learn new technologies and products
- Should have passion or familiarity with cryptocurrency products and blockchain technology.
- Proficiency with common customer success and customer relationship management software like Salesforce a plus
What does a sales in web3 do?
As a sales in the field of web3, the individual would be responsible for selling web3 products and services to clients
This would involve identifying potential clients, building relationships with them, and presenting the benefits of the web3 products and services in a way that is compelling and relevant to the client's needs
The salesperson would also be responsible for negotiating contracts and pricing with clients, as well as providing support and guidance throughout the sales process
Additionally, the salesperson may be involved in developing sales strategies and tactics, and tracking and analyzing sales data to identify trends and opportunities for improvement
Overall, the main responsibility of a salesperson in the web3 field is to drive sales and revenue for the company.