Account Manager Jobs in Web3

About the Role

There are a few things we look for when adding top talent to our team:

• First, we look for candidates who lead with authenticity, bringing your whole self to what you do.
• Second, crypto is moving fast and so do we. Having an orientation to action and making the invisible, visible through clear communication & leadership are key principles for our team.
• Finally, we believe everyone is always learning so demonstrating humility as we get better is how we will build a beautiful company.

Responsibilities/Duties

• Researching new EMEA opportunities, analyzing the overall crypto market in EMEA and assisting with initial outreach
• Understand Figment’s business, reviewing leads and qualifying potential opportunities to curate prospects and build qualified leads into the sales funnel

• Driving business growth in EMEA and selling Figments staking services across all networks
• Contributing to achieving and exceeding sales targets including growing number of new customers by vertical, assets staked & revenue earned
• Assisting with relationship management for the EMEA region, provide onboarding, account management and support for customers post sale, throughout the implementation and staking lifecycle.
• Build and improve sales collateral to support pitches

• Assist with inbound customer requests and track and help resolve customer pain points and queries
• Drive customer satisfaction practices to increase retention and drive upsell opportunities
• Advocate for customer needs within the organization, working closely with product development sales and support teams and share trends and feedback from EMEA customers and prospects
• Work with Customer Success to help keep customers informed about product updates, new features, and industry best practices
• Assist with competitor analysis in the region to better understand the differences in products and services being offered by staking providers in the EMEA region
• Help attend and coordinate events in London (and Europe) as appropriate
• Partner closely with Head of EMEA to ensure operational excellence and that Figments brand and values are positively reflected locally

Qualifications

• 3+ years of relevant experience
• London based and able to attend events and commit to ~2 days a week in the office
• Past success of working with monthly, quarterly and annual sales targets
• Demonstrated success meeting/exceeding quarterly and annual new business sales targets and scaling a tech or fintech sales initiative
• Proven track record of filling the sales funnel with qualified leads and nurturing those leads through the sales cycle
• Proven track record of inbound/outbound lead generation and filling the sales funnel with qualified leads and/or experience managing and maintaining customer relationships
• Success in driving customer expansion and advocating internally for customers’ unique needs.
• Experience using CRM tools to track leads and new opportunities
• Keen interest in crypto/blockchain with a familiarity of staking.
• Self-starter who is excited at the prospect of growing a business in a fast developing sector. Someone who is ready to get involved with every stage of the sales cycle
• Pragmatic and solutions-oriented: always looking for more efficient and effective ways to do things.
• Results oriented individual with a high EQ and love working with a growing team
• Track record of customer advocacy. This is an evolving space and you will be on the front lines