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Client Services Representative I II remote

Metallicus

This job is closed

Client Services Representative I/II (remote)

US / Remote /
Client Services /
Full-time
/ Remote

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Are you looking to be a part of one of the most influential companies in the blockchain industry and contribute to the crypto revolution that is changing the world?

At Metallicus, we are shaping digital money and revolutionizing the way people transact by building the decentralized financial infrastructure of the future. To date, we have launched and operate Metal Pay (digital banking and crypto wallet) and Proton SDK a distributed ledger for identity and interaction with the card and banking payments settlement layer.

As we continue to expand our team, we are seeking a solutions-oriented Client Services Representative, who is passionate about our customers and loves to innovate customer-centric strategies. The landscape in cryptocurrency is evolving, and this is a chance to help guide our customers on the Metal Pay and Proton products and services as we unlock the future of payments. We’re a lean and collegial team in which every role matters, and you’ll have a big impact on high-stakes decisions, working across the enterprise with Compliance, Community, Marketing, business, and technical teams in pioneering innovative financial services solutions. 
You will have demonstrated the ability to understand key metrics pertaining to basic customer service factors. You will be given ample opportunity to broaden your skills and strengthen your existing talents within and outside the team and must be able to succeed in a high-direction, low-supervision environment.

Responsibilities

    • Develop and demonstrate a thorough understanding of the market, product, and customer needs.
    • Process technical and non-technical inquiries from our customers and find ways to decrease ticket processing time.
    • Assist directly or route customers to the appropriate personnel for assistance.
    • Ensure customer satisfaction by meeting customer needs in a courteous and timely manner.
    • Provide excellent customer service through the omnichannel services provided in a timely manner in accordance with SLAs.
    • Work with the Client Services team to draft and update template responses and Knowledge Base Articles outside of the Community Manager’s scope.
    • Assist Client Services team to compile data for analytics and trends that lead to operational efficiencies.
    • Be driven by metrics and key performance indicators to make informed and strategic decisions to achieve your team’s goals and Metal’s mission while maintaining our corporate values.
    • Participate in cross-functional initiatives working with product managers, Community, and Marketing to design the best customer experience portal as well as in-product (contextual help).
    • Assist in developing cross-functional internal stakeholder partnerships between KYC analyst(s), Community Manager, Marketing, and senior management to identify opportunities for process and strategic enhancements.
    • Analyze customer complaints and provide appropriate corrective actions. 
    • Assist in collecting relevant data for periodic metrics to management.
Requirements
2+ years of customer service or customer support experience.
Strong written and verbal communication skills.
Comfortable working with Google suite (Docs, Sheets, Slides, etc).
Strong time management skills. 
Good analytical skills. 
You have experience in email/chat-based customer service channels.
Demonstrated experience working in customer-centric environments and have a passion for customer service excellence.
You have a passion for crypto and want to learn more.
Startup experience experience in personal banking or at Fintech is a plus.
Language Requirements - English; 2nd language preferred (Spanish or Korean)
Shift Details: Weekday and Weekends 2-10pm PST (Wed-Sun)
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How much do crypto jobs pay?

The salaries for cryptocurrency jobs vary widely depending on the specific role, industry, location, experience, and other factors

However, in general, cryptocurrency jobs tend to pay relatively well compared to other industries

Here are some examples of average salaries for popular cryptocurrency jobs:

  1. Blockchain Developer: The average salary for a blockchain developer in the US is around $105,000 per year, with salaries ranging from $60,000 to $180,000 per year.
  2. Cryptocurrency Analyst: The average salary for a cryptocurrency analyst in the US is around $85,000 per year, with salaries ranging from $50,000 to $135,000 per year.
  3. Cryptocurrency Trader: The average salary for a cryptocurrency trader in the US is around $95,000 per year, with salaries ranging from $40,000 to $180,000 per year.
  4. Marketing and PR Manager: The average salary for a marketing and PR manager in the US is around $77,000 per year, with salaries ranging from $43,000 to $128,000 per year.
  5. Crypto Lawyer: The average salary for a crypto lawyer in the US is around $120,000 per year, with salaries ranging from $70,000 to $200,000 per year.

Is crypto jobs legit?

Yes, cryptocurrency jobs are generally legitimate, and the industry has created many job opportunities over the years

As the cryptocurrency industry has grown, it has attracted a significant number of legitimate businesses and organizations that require talented individuals to work in various roles, such as blockchain development, cryptocurrency analysis, trading, marketing, public relations, law, and compliance, among others

However, as with any industry, there are also fraudulent job postings and scams that try to take advantage of people looking for work

It is essential to be cautious and thoroughly research any company or job opportunity before applying or accepting a position

You should always verify that the job posting is from a legitimate company and never provide sensitive personal or financial information without ensuring that the opportunity is genuine

To avoid scams, you can do the following:

  1. Research the company before applying for a job or accepting a job offer. Check the company's website, social media, and reviews to ensure that it is legitimate.
  2. Verify the job posting and contact information. Ensure that the email, phone number, or website listed in the job posting is valid.
  3. Don't pay for a job or training. A legitimate company will not ask you to pay for a job or training.
  4. Be wary of job offers that sound too good to be true. If a job offer promises a high salary or unrealistic benefits, it could be a scam.

What careers are there in crypto?

The market of cryptocurrency jobs has grown rapidly in recent years, creating a wide range of career opportunities in various sectors

Here are some of the careers in crypto that you can explore:

  1. Blockchain Consultant: Consultants offer advice to businesses and organizations that are exploring the implementation of blockchain technology. They help with strategic planning, implementation, and optimization.
  2. Blockchain Developer: Developers are responsible for creating and maintaining blockchain-based applications and smart contracts. They need to have experience in coding languages like Solidity, C++, and Python.
  3. Crypto Compliance Officer: These professionals ensure that businesses operating in the crypto industry comply with relevant laws and regulations.
  4. Crypto Journalist: A journalist who specializes in reporting on cryptocurrencies and the blockchain industry. They write news articles, feature stories, and analysis.
  5. Crypto Lawyer: Lawyers who specialize in the crypto industry help navigate complex regulatory and legal frameworks.
  6. Cryptocurrency Analyst: An analyst researches and analyzes cryptocurrencies and the market trends. They provide insights on trading, investments, and risk management.
  7. Cryptocurrency Educator: Educators help individuals and businesses understand the concepts and technicalities of cryptocurrencies and the blockchain technology.
  8. Cryptocurrency Trader: Traders buy and sell cryptocurrencies on exchanges, making profits by predicting market movements.
  9. Marketing and PR Manager: These professionals are responsible for promoting crypto projects, managing the brand's online presence, and building community engagement.

Can you make a career out of cryptocurrency?

Yes, it is possible to make a career out of cryptocurrency

The cryptocurrency industry has grown rapidly in recent years, and there are now many job opportunities available in various sectors related to blockchain and digital currencies

Some of the most common career paths in cryptocurrency include blockchain development, cryptocurrency trading, cryptocurrency analysis, marketing and public relations, and cryptocurrency journalism

There are also roles in cryptocurrency consulting, law, and compliance, among others

To pursue a career in cryptocurrency, it is important to have a strong understanding of the technology and how it works

This may require education or training in computer science, economics, or finance, depending on the specific career path you choose

Additionally, keeping up with the latest developments in the industry is crucial to stay competitive and relevant

As with any career, success in the cryptocurrency industry also requires a strong work ethic, dedication, and a willingness to continuously learn and adapt to new developments

While the industry is still relatively new and rapidly evolving, it has the potential to offer exciting and rewarding career opportunities for those who are passionate about the technology and willing to put in the effort to succeed.

What is crypto jobs?

Crypto jobs refer to employment opportunities in the cryptocurrency industry

This can include jobs related to the development of cryptocurrency technology, such as blockchain development, as well as jobs in crypto-related companies, such as exchanges or payment processing firms

Some examples of crypto jobs include blockchain engineers, crypto traders, and compliance specialists

These jobs often require specialized knowledge and expertise in the field of cryptocurrencies and blockchain technology.