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| Job Position and Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|
Squadsđź“Ť Remote | $86k - $96k | |||
Squadsđź“Ť Remote | $91k - $150k | |||
| $32k - $58k | ||||
| $111k - $119k | ||||
 ISO 9001 Certified | 400+ students | Learn more | by Metana | ||
| $32k - $58k | ||||
| $45k - $90k | ||||
| $86k - $117k | ||||
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| $54k - $90k | ||||
Reownđź“Ť New York, NY, United States | $122k - $141k | |||
| $90k - $112k | ||||
| $93k - $111k | ||||
| $105k - $115k | ||||
| $79k - $110k | ||||
Klink Financeđź“Ť Remote | $87k - $93k |
About Squads:
Since 2021, we’ve built products and APIs that unlock the benefits of modern money.
We began with Squads Protocol, the autonomous finance layer built on Solana. Secured by Solana’s permissionless ledger, Squads Protocol enables programmable payments, 24/7 USD liquidity, competitive yields and security enforced by deterministic code, not corporate promises. The new financial stack is being built on blockchains, powered by tokenized assets, and designed for a world where value moves as freely as information. We build on Squads Protocol to bring this stack to every developer, business, and individual.
Stablecoins were once a niche experiment. Today, they’re one of the fastest-growing technologies in history. The question isn’t if stablecoins consume every aspect of finance, but when. We’re here to compress that timeline. Join us.
About the Role
We are seeking a responsible, detail-oriented Customer Support specialist with excellent communication skills and experience in the fintech world. In this role, you will demonstrate initiative, teamwork, and a strong commitment to customer satisfaction. You will assist customers with account inquiries, card inquiries and other client requests and collaborate with the team to provide efficient solutions. The ideal candidate is proactive, organized, and dedicated to delivering exceptional support in a fast-paced environment.
What you will be doing
- Assist customers with support requests such as inquiries about their debit cards, app functionality and KYC/KYB status
- Explain to customers the regulatory requirements if necessary
- Collaborate with the team as well as our vendors to solve them in a timely manner
- Provide timely responses
- Set up the workflow between support tools: utilize Intercom, our internal Slack messaging system, as well as set up task in Linear for our engineering team
- Utilize Intercom to manage all customer interactions and inquiries, and document interactions meticulously
- Provide valuable feedback to the Product team based on client interactions
- Ensure that all compliance processes are being followed and support the team in potential compliance reviews.
- Drive success by utilizing excellent judgment and decision-making ability, complex problem-solving, and excellent communication/writing skills
Qualifications
- Bachelor’s Degree or relevant work experience.
- 4+ years of remote/hybrid work experience.
- Long-term experience in a customer-facing role within Compliance, Payments, Risk, Fraud, or Fintech providing direct customer service and demonstrating growth through consistent top performance.
- Hands-on experience with Intercom, including end-to-end setup and the development of customized support and communication processes
- Ability to effectively manage multiple tasks with response time expectations in mind.
- Organized and effective in task and queue management.
- Able to communicate clearly and concisely with team, manager, and customers
- Embody an incredibly positive outlook with a desire to grow, take on more responsibilities, and drive initiatives.
- Ability to advise critically and confidently; strives to understand nuances of customer needs and exhausts available resources in an effort to provide the most comprehensive resolution possible.
- Technical Customer Support experience in a queue-based environment.
- Crypto and Solana knowledge is a plus.
- Based in the US
What you need to be successful
- Creative problem solving - able to use creativity and curiosity as tools to pick apart any problem, producing a solution which is relevant and realistic. Strong analytical capabilities for advanced problem-solving.
- Customer focus – understand needs of our customers as well as cross-departmental associates and strive to delight at each touchpoint and level of interaction. Exceptional customer relationship-building skills.
- Attention to detail – appropriately checks all work for errors and does not let important details slip. Highly organized and strong ability to multitask. Ability to handle sensitive information.
- Proactivity – takes action without being told what to do at each step; generates novel ideas and processes to drive the business and team forward.
- Growth-minded – has a desire to learn and improve in all areas related to work, but also has a strong desire to branch out and learn new skills that may apply to current or future tasks.
- Resourceful – able to find tools and resources to get the job done with minimal guidance.
- Collaboration - build rapport and collaborate with peers and key stakeholders as appropriate. Ability to work cross-functionally in a fast-paced environment.
How much do crypto jobs pay?
The salaries for cryptocurrency jobs vary widely depending on the specific role, industry, location, experience, and other factors
However, in general, cryptocurrency jobs tend to pay relatively well compared to other industries
Here are some examples of average salaries for popular cryptocurrency jobs:
- Blockchain Developer: The average salary for a blockchain developer in the US is around $105,000 per year, with salaries ranging from $60,000 to $180,000 per year.
- Cryptocurrency Analyst: The average salary for a cryptocurrency analyst in the US is around $85,000 per year, with salaries ranging from $50,000 to $135,000 per year.
- Cryptocurrency Trader: The average salary for a cryptocurrency trader in the US is around $95,000 per year, with salaries ranging from $40,000 to $180,000 per year.
- Marketing and PR Manager: The average salary for a marketing and PR manager in the US is around $77,000 per year, with salaries ranging from $43,000 to $128,000 per year.
- Crypto Lawyer: The average salary for a crypto lawyer in the US is around $120,000 per year, with salaries ranging from $70,000 to $200,000 per year.
Is crypto jobs legit?
Yes, cryptocurrency jobs are generally legitimate, and the industry has created many job opportunities over the years
As the cryptocurrency industry has grown, it has attracted a significant number of legitimate businesses and organizations that require talented individuals to work in various roles, such as blockchain development, cryptocurrency analysis, trading, marketing, public relations, law, and compliance, among others
However, as with any industry, there are also fraudulent job postings and scams that try to take advantage of people looking for work
It is essential to be cautious and thoroughly research any company or job opportunity before applying or accepting a position
You should always verify that the job posting is from a legitimate company and never provide sensitive personal or financial information without ensuring that the opportunity is genuine
To avoid scams, you can do the following:
- Research the company before applying for a job or accepting a job offer. Check the company's website, social media, and reviews to ensure that it is legitimate.
- Verify the job posting and contact information. Ensure that the email, phone number, or website listed in the job posting is valid.
- Don't pay for a job or training. A legitimate company will not ask you to pay for a job or training.
- Be wary of job offers that sound too good to be true. If a job offer promises a high salary or unrealistic benefits, it could be a scam.
What careers are there in crypto?
The market of cryptocurrency jobs has grown rapidly in recent years, creating a wide range of career opportunities in various sectors
Here are some of the careers in crypto that you can explore:
- Blockchain Consultant: Consultants offer advice to businesses and organizations that are exploring the implementation of blockchain technology. They help with strategic planning, implementation, and optimization.
- Blockchain Developer: Developers are responsible for creating and maintaining blockchain-based applications and smart contracts. They need to have experience in coding languages like Solidity, C++, and Python.
- Crypto Compliance Officer: These professionals ensure that businesses operating in the crypto industry comply with relevant laws and regulations.
- Crypto Journalist: A journalist who specializes in reporting on cryptocurrencies and the blockchain industry. They write news articles, feature stories, and analysis.
- Crypto Lawyer: Lawyers who specialize in the crypto industry help navigate complex regulatory and legal frameworks.
- Cryptocurrency Analyst: An analyst researches and analyzes cryptocurrencies and the market trends. They provide insights on trading, investments, and risk management.
- Cryptocurrency Educator: Educators help individuals and businesses understand the concepts and technicalities of cryptocurrencies and the blockchain technology.
- Cryptocurrency Trader: Traders buy and sell cryptocurrencies on exchanges, making profits by predicting market movements.
- Marketing and PR Manager: These professionals are responsible for promoting crypto projects, managing the brand's online presence, and building community engagement.
Can you make a career out of cryptocurrency?
Yes, it is possible to make a career out of cryptocurrency
The cryptocurrency industry has grown rapidly in recent years, and there are now many job opportunities available in various sectors related to blockchain and digital currencies
Some of the most common career paths in cryptocurrency include blockchain development, cryptocurrency trading, cryptocurrency analysis, marketing and public relations, and cryptocurrency journalism
There are also roles in cryptocurrency consulting, law, and compliance, among others
To pursue a career in cryptocurrency, it is important to have a strong understanding of the technology and how it works
This may require education or training in computer science, economics, or finance, depending on the specific career path you choose
Additionally, keeping up with the latest developments in the industry is crucial to stay competitive and relevant
As with any career, success in the cryptocurrency industry also requires a strong work ethic, dedication, and a willingness to continuously learn and adapt to new developments
While the industry is still relatively new and rapidly evolving, it has the potential to offer exciting and rewarding career opportunities for those who are passionate about the technology and willing to put in the effort to succeed.
What is crypto jobs?
Crypto jobs refer to employment opportunities in the cryptocurrency industry
This can include jobs related to the development of cryptocurrency technology, such as blockchain development, as well as jobs in crypto-related companies, such as exchanges or payment processing firms
Some examples of crypto jobs include blockchain engineers, crypto traders, and compliance specialists
These jobs often require specialized knowledge and expertise in the field of cryptocurrencies and blockchain technology.