| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Wirex Limited | Kiev, Ukraine |
| |||
Wirex Limited | Kiev, Ukraine |
| |||
SuperRare Labs | New York, NY, United States | $63k - $80k | |||
RECUR | Miami, FL, United States | $45k - $92k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Parity Technologies | Berlin, Germany | $81k - $84k | |||
OKEx | Hong Kong, Hong Kong | $72k - $75k | |||
OKEx | Seoul, South Korea | $36k - $72k | |||
nft42 | Remote | $18k - $40k | |||
NEAR | San Francisco, CA, United States | $40k - $95k | |||
NEAR | San Francisco, CA, United States | $63k - $75k | |||
MobileCoin | San Francisco, CA, United States | $81k - $84k | |||
Localcoin | Toronto, Canada |
| |||
Figment | Toronto, Canada | $36k - $60k | |||
Figment | Toronto, Canada | $63k - $100k | |||
DFINITY | Palo Alto, CA, United States | $54k - $90k |
Do you take English conversations like a duck to water? Do you like to be helpful and make an impact on people’s everyday life? Then join our Wirex team in Kyiv! We’re looking for Customer Support Agents who will gladly deal with Live Chats. Send your CV and start your career in the fintech industry!
About company's product
Wirex is a secure Bitcoin, Litecoin, Ethereum and XRP Wallet and Exchange that provides a Visa debit card that enables you to convert and spend cryptocurrencies seamlessly. You can also exchange traditional currencies - GBP, Euro and USD, with bank beating rates. Instantly change your traditional currency into cryptos - BTC, ETH, XRP or LTC.
Use the card at any ATM - it’s contactless and chip-and-PIN enabled. Earn 0.5% in BTC on every in-store purchase with Cryptoback™ rewards.
Wirex is an FCA regulated company with over 2m clients in 130 countries, processing over $2bn in transactions every year.
What you will do
- answer clients' questions and help resolving the issues over live chat;
- participate in building Wirex multi-language knowledge base and community;
- be ready to accumulate feedback from the clients and share the product improvement ideas.
Shifts:6 am - 4 pm, 8 pm - 6 am
Requirements:
- Advanced/"strong" upper intermediate English (both verbal and written).
- Fast learner and flexible for changes.
- Not afraid of asking questions and sharing the ideas.
- Highly organized and self-disciplined.
- Able to understand clients' issues, questions and figure out the best fit solution.
- Capable of working under pressure and handling clients with negative attitude.
Will be a plus
- Experience in customer service or technical support.
- Familiar with Zendesk and Atlassian products.
- Passionate about bitcoins and blockchain technologies.
Benefits:
- Flexible office hours.
- Medical insurance and paid sick leave.
- 20 business days of paid holiday a year.
- Paid state holidays and paid days on special occasions.
- Fast career development.
- PE accounting and support.
- Free parking.
What is the role of a customer support?
A customer support role would typically involve assisting customers with any issues or questions they have about the web3 platform or any of the decentralized applications (dApps) that run on it
This could include helping users navigate the platform, troubleshooting any technical issues they might be experiencing, and providing guidance on how to use specific dApps or features
The specific responsibilities of a customer support role in web3 would depend on the organization they are working for and the specific needs of their customers.