| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Symbridge | Remote | $81k - $84k | |||
Chainstack | Remote | $54k - $82k | |||
Chain | Remote | $105k - $111k | |||
Tangany | Munich, Germany | $81k - $84k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Crypto.com | Miami, FL, United States | $36k - $72k | |||
OKX | Hong Kong, Hong Kong | $81k - $84k | |||
CANDY | New York, NY, United States | $36k - $72k | |||
CANDY | New York, NY, United States | $18k - $40k | |||
Palm NFT Studio, Inc. | United States | $63k - $90k | |||
MoonPay | London, United Kingdom | $94k - $102k | |||
Crypto.com | Sofia, Bulgaria | $13k - $85k | |||
nXscaleSolutions Inc | Remote | $22k - $72k | |||
Bittrex | Washington, United States | $36k - $72k | |||
Crypto.com | Remote | $63k - $75k | |||
Crypto.com | Hong Kong, Hong Kong | $45k - $90k |
Symbridge is looking for a client facing Technical Support Engineer who is passionate about leveraging new technologies and enjoys digging into technical problems while coming up with solutions for clients. This is an incredible opportunity to join a fully funded, innovative, early stage Fintech that will transform digital trading platforms.
As a Technical Support Engineer, you will be a core member of the IT Support team and will ultimately be reporting to the Head of Support. The ideal candidate should be technical, possess a passion for technical support and have experience working in an existing exchange or other relevant financial institution.
Open to remote or hybrid work for the right candidate.
What you'll do:
- Respond to customer inquiries and assist in troubleshooting and resolving technical issues
- Attend meetings to analyze, troubleshoot and diagnose system problems of the customers
- Document issues, errors and questions encountered in the system by the customers or users
- Identify and recommend ways to improve functionality - both in support practices and development features
- Work and collaborate with with Development teams to understand the system architecture in order to support clients
What you'll need to have:
- 4+ years’ of experience in a customer service role focusing on software products and services
- Tech-savvy and organized with the ability to prioritize and solve problems
- Be able to navigate around a Linux operating system in order to troubleshoot
- Excellent communication and interpersonal skills
- The ability to take ownership and initiative
- Passionate about technology, particularly relating to Cryptocurrency, Defi, Blockchain
What would be nice to have:
- FinTech industry exposure
- Cryptocurrency knowledge
- Cloud experience either in GCP (preferred), AWS or Azure
Educational Requirements:
- Bachelor’s degree in Information Technology or Computer Science highly preferred
What you’ll get:
- Competitive and appealing compensation and time off paid package
- Generous medical benefits coverage
- 401 K
What is the role of a customer support?
A customer support role would typically involve assisting customers with any issues or questions they have about the web3 platform or any of the decentralized applications (dApps) that run on it
This could include helping users navigate the platform, troubleshooting any technical issues they might be experiencing, and providing guidance on how to use specific dApps or features
The specific responsibilities of a customer support role in web3 would depend on the organization they are working for and the specific needs of their customers.