| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Kyber Network | Puerto Rico | $45k - $75k | |||
Ava Labs | Delhi, India | $36k - $90k | |||
Decentralized Masters | Miami, FL, United States | $44k - $54k | |||
Objective Paradigm | New York, NY, United States | $76k - $150k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
The Page Group | Portland, OR, United States | $140k - $210k | |||
Coinbase | Remote | $32k - $80k | |||
Compound | United States | $36k - $100k | |||
Chainalysis | New York, NY, United States | $58k - $65k | |||
Ava Labs | Saint Petersburg, Russia | $36k - $90k | |||
Cookbook | San Francisco, CA, United States | $45k - $75k | |||
Zero Hash | Chicago, IL, United States | $90k - $150k | |||
Chainlink Labs | Remote |
| |||
OKX | Dubai, United Arab Emirates | $84k - $120k | |||
OKX | Dubai, United Arab Emirates | $40k - $72k | |||
OKX | Singapore, Singapore | $90k - $150k |
*** ABOUT KYBER NETWORK
Kyber Network (https://kyber.network) is an industry-leading blockchain company, providing cryptocurrency liquidity for the largest companies in the DeFi (decentralized finance), Metaverse, and NFT spaces. The company raised US$52M in its token sale in 2017, and operates KyberSwap, one of the top DEx Aggregators in the world with over US$1B in monthly trading volume.
As part of our efforts to deliver industry-leading customer experience, we are looking for a Customer Support Specialist to respond to support queries via email and live chat, and to help build and maintain a public-facing knowledge base as part of a Low-effort CX strategy. This role reports in to the Customer Support Manager in Singapore, but will work in 2pm-11pm (GMT-3) shift.
*** JOB DESCRIPTION
Responsibilities:
- Answer inbound email and live chat queries regarding Kyber Network’s suite of products and services (especially KyberSwap.com)
- Create and maintain help center articles about Kyber Network’s suite of products and services
- Work with other groups in the company to identify and deliver solutions to customer pain
- Collaborate with product managers and engineers to help realize improvements to the platform
- Create and maintain knowledge articles in the public-facing knowledge base
- Some shift work may be required.
Requirements:
Must have
- At least 3 years of experience in a customer service or technical support role
- Personal and/or Professional experience with cryptocurrency trading AND DeFi technology (Due to the complex technical nature of the knowledge domain, only candidates with this experience will be considered)
- Empathy for customers and determination to solve customer pain
- Proven track record of supporting demanding customers while keeping cool under fire
- Professional-level English language proficiency
- Ability to work remotely with light supervision
Nice to have
- 1-2 years experience working for a centralized or decentralized cryptocurrency exchange
- Familiarity with using KyberSwap specifically
- Experience creating and managing Help Center content
- Knowing what a Low Effort CX Strategy entails
*** WHAT WE CAN OFFER
- Remote benefits: https://kyber.vn/post/694725029789925376/kyber-network-remote-work-benefits
*** CONNECT WITH US
- Discord: https://discord.com/invite/NB3vc8J9uv
- Twitter EN: https://twitter.com/kybernetwork
- Twitter KyberDAO: https://twitter.com/KyberDAO
- Twitter Turkish: https://twitter.com/kyberturkish
- Twitter Japanese: https://twitter.com/kybernetwork_jp
- Forum: https://gov.kyber.org/
- Reddit: https://www.reddit.com/r/kybernetwork/
- Facebook EN: https://www.facebook.com/kyberswap
- Facebook Careers: https://www.facebook.com/KyberCareers
- Youtube: https://www.youtube.com/channel/UCQ-8mEqsKM3x9dTT6rrqgJw
Only shortlisted candidates will be contacted.
For other job opportunities at Kyber Group, click here https://kyber.vn/.
How do I get a job at DeFi?
Getting a job in the DeFi (decentralized finance) industry can be a competitive process, but there are a few steps you can take to increase your chances of finding a job in this field:
- Build up your skills and knowledge: To work in DeFi, you'll likely need to have a strong understanding of blockchain technology, as well as other related technologies such as smart contracts and cryptocurrency. Consider taking online courses or earning a degree in a relevant field to build up your skills and knowledge.
- Network with industry professionals: Attend meetups and conferences related to DeFi and make connections with professionals in the industry. Networking can be a valuable way to learn about job openings and get your foot in the door at a DeFi company.
- Create a strong online presence: Many DeFi companies will look at your online presence (such as your LinkedIn profile and personal website) when considering you for a job. Make sure to showcase your skills and accomplishments online and keep your profile up to date.
- Apply for relevant job openings: Keep an eye out for job openings at DeFi companies and apply for positions that align with your skills and experience. Apply for DeFi Jobs without Experience. Tailor your resume and cover letter to the specific job you're applying for and highlight any relevant experience or skills you have.
- Consider internships or volunteer work: DeFi Internships or volunteer work can be a great way to get your foot in the door and gain valuable experience in the DeFi industry. Many companies also offer internships to students, so consider applying for an internship if you're still in school.
- Be persistent: keep trying if you don't get a job right away. It can take time to find the right opportunity, but with the right skills and determination, you can land a job in the DeFi industry.