ai analyst backend bitcoin blockchain community manager crypto cryptography cto customer support dao data science defi design developer relations devops discord economy designer entry level erc erc 20 evm front end full stack gaming ganache golang hardhat intern java javascript layer 2 marketing mobile moderator nft node non tech open source openzeppelin pay in crypto product manager project manager react refi research ruby rust sales smart contract solana solidity truffle web3 py web3js zero knowledge
| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Binance | Asia |
| |||
Kraken Digital Asset Exchange | Remote | $81k - $100k | |||
SkillGigs.com | United States | $54k - $95k | |||
OP Labs | remote | $90k - $110k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
OP Labs | remote | $81k - $84k | |||
OKX | Hong Kong, Hong Kong | $54k - $100k | |||
Galaxy | remote | $87k - $150k | |||
Crystal Blockchain Analytics | Kiev, Ukraine | $36k - $60k | |||
Argent | remote | $72k - $100k | |||
OKX | Hong Kong, Hong Kong | $54k - $100k | |||
Warbler Labs | United States | $81k - $84k | |||
OKX | Hong Kong, Hong Kong | $72k - $78k | |||
OKX | San Jose, CA, United States | $140k - $200k | |||
Plai Labs | Los Angeles, CA, United States |
| |||
Foundation | Remote | $140k - $170k |
Training Designer - Customer Service
Asia /
Customer Support – Customer Support /
Full-time: Remote
/ Remote
Apply for this job
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
The Training Topic Designer position sits within our Customer Service department and focuses on delivering the highest qualitative training for our Customer Service agents.
We are seeking an individual who can pinpoint any shortcomings in the existing training materials, and build out the training material.
Responsibilities
- Develop educational material and organize training sessions for new hires.
- Deep dive in the material being used and collect feedback from agents.
- Assist in carrying out training needs analysis, participate in developing training plans, implementation scheme, and ensuring training needs are met.
- Collect and evaluate related training courses and learning materials according to the company's training needs; and develop and maintain suitable learning and training channels to ensure the diversity and applicability of training resources.
- Understand the requirements from trainees, develop and prepare training materials, enrich training contents and design training system; conduct training lessons; and collect feedback to continuously improve training courses.
- Document training records and follow post-training feedback, analyze and summarize training activities to improve training quality.
Requirements
- Minimum 3+ years experience in training and preferably 1 year of designing training modules.
- Bachelor’s degree or diploma.
- Prior CS experience with exposure to cryptocurrency, blockchain or e-commerce, financial industry background is highly desirable.
- Strong ability in English, ability to work with other cultures.
- Strong communication and interpersonal skills, and ability to work independently.
- Excellent abilities in organization, coordination, and project management.
- Familiar with various Microsoft Office SuitesHold strong work ethics and abide by the company’s policies and procedures.
Working at Binance
• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
• Fast moving, challenging and unique business problems
• International work environment and flat organisation
• Great career development opportunities in a growing company
• Possibility for relocation and international transfers mid-career
• Competitive salary
• Flexible working hours, Casual work attire
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
Apply for this job