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| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Ramp Network | Warsaw, Poland | $22k - $90k | |||
Glassnode | Berlin, Germany | $22k - $62k | |||
Crypto.com | Singapore, Singapore | $18k - $118k | |||
G2W Consulting | Atlanta, GA, United States | $105k - $150k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
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BitMEX | Singapore, Singapore | $21k - $90k | |||
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Binance | Palo Alto, CA, United States |
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Ramp Network
$22k - $90k estimated
This job is closed
Junior Customer Support Agent
Warsaw /
Operations â Customer Support /
Full-time
/ Hybrid
Apply for this job
We are Ramp, a well-funded scaleup that makes the Web3 world a reality đ
Role Overview
Weâre looking for a Junior Customer Support Agent to support Ramp's clients. Someone who is excited by the possibilities of working on the intersection of FinTech and blockchain, focused and deeply detail-oriented.Â
Your future work will include
- Responding promptly and professionally to customer inquiries, questions, and complaints via various channels, including email, live chat, and social media platforms.
- Providing accurate and detailed information about Ramp Networkâs products, services, and platform functionalities.
- Troubleshoot and resolve customer issues related to onboarding, transactions, and technical difficulties.
- Collaborate with internal teams, including development and product teams, to address complex customer issues and provide effective solutions.
- Proactively identify patterns or trends in customer inquiries and provide feedback to improve product features and user experience.
- Assist in creating and updating customer support documentation, including FAQs, knowledge base articles, and user guides.
- Contribute to the continuous improvement of customer support processes and workflows.
- Maintain a positive and empathetic attitude while working under pressure to ensure customer satisfaction and retention.
What we are looking for in candidates
- Previous experience in customer support, preferably in the technology or fintech industry.
- Strong interpersonal and communication skills, with the ability to effectively communicate technical concepts to technical and non-technical individuals.
- Excellent problem-solving and analytical skills, with keen attention to detail.
- Familiarity with blockchain technology, cryptocurrencies, and decentralized finance (nice to have).
- Ability to work independently and as part of a team in a fast-paced and dynamic environment.
- Proficiency in using customer support software and tools for ticket management and communication.
- Flexibility to work in shifts and weekends, as customer support may require 24/7 coverage.
- Proven ability to multitask and prioritize workload effectively.
- Patience, empathy, and a genuine passion for providing exceptional customer service.
- Bachelorâs degree in a relevant field is preferred, but not required.
4,500 zĆ - 6,000 zĆ a month
We offer
đ stock options in a rapidly growing company,
đŽÂ paid holidays,đïžÂ workplace pension,
đ  comfy workspaces located in London,
đ»Â Mac or laptop with Windows or Linux, and any other tools you may need,
đ„ being part of one of the hottest crypto startups,
đȘ zero-fee crypto purchases via Ramp,
âïžÂ private medical insurance for you and your spouse/children,
đ©âđ self-growth and conference budget to help you grow (500 GBP per year),
đČ cycle to work scheme,
đ impacting decision-making and taking a high level of ownership.
Ramp is an equal-opportunity employer. What this means in practice is that your race, religion, national origin, sex, sexual orientation, disability, or age wonât affect our recruitment decisions. Weâll focus solely on your skills, experience, potential for growth and attitude.
93% of Team members answered YES! when asked: "If they were overly satisfied with their cooperation with Ramp."
We are Ramp
Blockchain is changing the world. A future decentralized version of the Internet promises a fairer, quicker and more secure experience where users own and control their data.
Today, weâre inches away from the paradigm shift, and Ramp is among a few companies defining the infrastructure of tomorrowâs economy. The bottom-up revolution is already well underway and will soon hit the mainstream. We need people like you to join a best-in-class team and help the company move forward as a pioneer.
Our operating framework is built on passion and hunger. We want our staff to feel propelled, challenged and motivated. Weâre a supportive yet highly driven team.
And weâre constantly looking for people who can think differently, challenge the status quo and encourage others to be at their best. If you feel this is somewhere you would thrive, and you can make an impact, we want to hear from you.
Psst. If you're not the one, but someone you know might just be the perfect fit? Let them know!
Apply for this job
How do I start a Web3 career?
If you're interested in starting a career in Web3, here are a few steps you can take:
- First, it's important to gain a solid understanding of the underlying technologies that make up the Web3 ecosystem, such as blockchain, cryptography, and decentralized networks. You can do this by reading books and articles, taking online courses, or attending workshops and conferences.
- Next, you'll want to build a portfolio of projects that showcase your skills and knowledge. This can include creating dApps (decentralized applications) using blockchain platforms such as Ethereum, contributing to open-source projects, or writing articles and tutorials on Web3-related topics.
- Networking is also an important part of any career, and the Web3 space is no exception. Attend meetups and conferences, join online communities, and make connections with other professionals in the field. This can help you learn from others, share your own expertise, and potentially find job opportunities.
- Finally, consider getting certified in Web3 technologies. There are several organizations that offer certification programs, which can help demonstrate your proficiency and set you apart from other candidates in the job market.