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| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Binance | Asia |
| |||
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Entangle Labs | Dubai, United Arab Emirates | $105k - $107k |
QA Team Leader
Asia
Customer Support – Customer Experience /
Full-time: Remote /
Remote
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Responsibilities:
- Develop and implement QA processes and procedures.
- Conduct root cause analysis and implement corrective actions.
- Lead, mentor, and develop a team.
- Monitor and evaluate team performance, provide feedback, and conduct performance reviews.
- Design and deliver training programs to enhance the skills and knowledge of the QA team.
- Oversee QA projects and initiatives with basic project management skills.
- Ensure compliance with all relevant regulations and implement best practices in compliance management.
Requirements:
- Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage.
- 8 - 10 years experience in customer service and have knowledge of customer servicing tools.
- In-depth understanding of quality standards and best practices in customer support.
- Strong analytical skills and the ability to interpret data and metrics.
- Excellent communication and interpersonal skills.
- Strong understanding of customer service principles and the ability to ensure a customer-centric approach.
- Solid background in compliance, with experience in KYB and KYC processes.
- Familiarity with regulatory requirements and industry standards related to KYB and KYC.
Apply for this job