Remote Web3 Jobs

As a billing support engineer, you will be working on everything from answering simple billing questions from customers to bettering the overall billing experience for all our users through process improvements.

You will be responsible for ensuring that we provide resolutions to customers quickly and translate customer hardships into actionable items for our developer team to address. Our network is servicing more than 10 billion requests per month, so you will be crucial in debugging the core issues customers are having with the use of custom software, off-the-shelf tooling, and more.

We’re looking for a self-starter, who is communication-focused with a deep sense of ownership and a team mentality to collaborate on achieving a high-quality customer experience. We’re looking for an individual who does not need constant supervision to track issues, reproduce customer issues, etc.

You can expect to meet on a daily basis to go over customer issues, task progress, and design solutions.

QuickNode is a cloud-based infrastructure company that powers the blockchain ecosystem. Our mission is to be the indispensable utility that empowers companies and innovators globally to build next-generation, Web3 enabled businesses & applications using blockchain technology. QuickNode is backed by some of the world's best investors including Tiger Global, Y Combinator, SoftBank, and the Seven Seven Six Fund. The QuickNode team has over 20+ years of experience building global data infrastructure.