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Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
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This job is closed
What you’ll be working on?
Account Administration:
- Manage the KYC process for users across various accounts
- Assist with user management tasks (permission changes, 2FA resets, API Management)
- Troubleshoot account and product issues (withdrawals, transfers, fee discrepancies)
- Recon activities- working with Coverage team and cross-functional teams to relay required information to clients
Product Support:
- Provide in-depth support for customers on platform related issues (FX360)
- Create and maintain Sandbox accounts for client testing before going live
- Support Coverage teams with KYC refresh processes for accounts
- Data Analysis and Reporting on an as-needed basis
Pod Support:
- Assist sales teams with APAC focussed event coordination
- Create and manage chat channels and adding global team members
- Contribute to ongoing process improvement initiatives
- Assist in token approval process for the pod
Partnerships Support:
- LP Management:
- Report generation and tracking
- Daily and weekly monitoring of LP performance - identify issues in real time and provide corrective action
- More data manipulation to extract insights
- Partnerships Onboarding
- Top account onboardings
- Provide lighter-touch personal touchpoints for most valuable accounts
- Ensure the status of top account onboarding is correct
- Review materials prior to delivery to compliance to ensure readiness for Compliance review
Requirements
- 5+ years of relevant experience
- In-depth understanding of the crypto industry, including the different types of cryptocurrencies, the underlying technology, and the regulatory landscape
- Demonstrated attention to detail, organization, prioritization, and time management skills
- A passion for the crypto space
- Familiarity with software tools such Microsoft Excel, Google Sheets, Salesforce (Salesforce ideal but not required)
- Ability to interface with clients collaboratively - be supportive to their needs while also gently pushing them forward in a process
- Program management skills - Understanding statuses, updating status documents, capturing information on how to unblock blocked situation, escalating issues to leadership
What does a sales in web3 do?
As a sales in the field of web3, the individual would be responsible for selling web3 products and services to clients
This would involve identifying potential clients, building relationships with them, and presenting the benefits of the web3 products and services in a way that is compelling and relevant to the client's needs
The salesperson would also be responsible for negotiating contracts and pricing with clients, as well as providing support and guidance throughout the sales process
Additionally, the salesperson may be involved in developing sales strategies and tactics, and tracking and analyzing sales data to identify trends and opportunities for improvement
Overall, the main responsibility of a salesperson in the web3 field is to drive sales and revenue for the company.