Customer Support Web3 Jobs in United States

Sorare is at the intersection of sports, gaming, and NFT collectibles. Through tradable digital cards, Sorare is designing a collective fantasy sports experience where you can manage your favorite players, hone your passion to earn prizes, and be part of a thriving community. Anyone, anywhere, can connect with the game on Sorare. The company's mission is to build "the game within the game" and to give fans, players and clubs the platform to celebrate, share, and own your game.

Founded in 2018, Sorare has seen tremendous growth. The platform has a card sales volume of over $400M since January 2021 (up from $8M in sales in 2020) and now has exclusive partnerships with over 250 football (soccer) clubs, the MLB & MLBPA, and the NBA & NBPA. Sorare is trusted by a world-class team of investors including Softbank, Benchmark, Accel Partners, athletes such as Serena Williams and Kylian Mbappé, and key tech investors such as Alexis Ohania - all who believe in the future of integrating NFTs with Gameplay.

The IT Support Engineer role is an exciting opportunity to be the founding member of Sorare's IT Team. We are looking for an IT support engineer to assess our current systems and assets, while participating in the definition of the IT strategy & leadership. You will have an impact on the day-to-day efficiency of our IT operations while delivering exceptional services to improve our Employee Experience overall.

Responsibilities

• Configure and manage computer and phone for all users
• Work closely with the People organization to anticipate and prepare IT on/off boarding
• Perform system and network administration tasks
• Manage incidents and solve hardware and software malfunctions (remotely and on site)
• Contribute in the definition and implementation of the IT infrastructure, architecture and process strategy for our New York Office.
• Contribute in the strategy and roadmap for Sorare to develop best-in-class IT processes and controls
• Understand, design for hyper-scale and provide technical solutions to user requests
• Conduct regular system audits in our New York Office.
• Develop and execute disaster procedures, and maintain data backups
  
  

Requirements

• 3-6+ years as an IT support engineer or relevant experience
• Modern vision and approach of IT management (G Suite, Cloud, SaaS, Okta, Jamf,...)
• Excellent knowledge of technical management, information analysis and of computer hardware/software systems (MacOS, Windows, Logitech)
• Able to contribute to a vision and execute projects autonomously
• Comfortable functioning as a confirmed-level individual contributor as well as working cross-functionally across different time zones
• Hands-on experience with network administration.
• Experience handling challenging IT projects in a fast growing start up
• Excellent spoken and written communication skills in English
  
  

Benefits

• Health Care: Great medical, dental, and vision insurance coverage
• Wellness Benefit: Sorare contributes to employees wellness (gym membership or ClassPass)
• Commuter Benefits: Sorare contributes to the cost of your commute
• Latest Tech: Sorare provides equipment such as monitors, computer, headphones, etc
• At-Home Work Station: Sorare covers the cost of an at home set up
• Lunch: Sorare will contribute to their employees lunch expenses
• Time Off: For US employees, we offer unlimited paid time off in addition to observed company holidays. For French employees, we offer 5 weeks of paid holidays per year in addition to the national holidays
  
  

Sorare is an equal opportunity employer committed to an inclusive and diverse workplace. All applicants will be considered for employment without attention to: race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or any other basis prohibited by law.

As we are an international company, please note we speak English in the workplace. Please apply for the role with an English CV so we can process your application.