| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Bitpanda | Vienna, Austria | $31k - $81k | |||
CleanSpark | Atlanta, GA, United States | $24k - $26k | |||
ClayStack | Bengaluru, India | $36k - $90k | |||
Heir | Los Angeles, CA, United States | $72k - $115k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
CrowdPad | remote | $90k - $115k | |||
Binance | Madrid, Spain |
| |||
Binance | Tbilisi, Georgia |
| |||
Magna | New York, NY, United States | $100k - $140k | |||
TABOU1 | United States | $31k - $55k | |||
Caiz | New York, NY, United States | $31k - $81k | |||
OpenZeppelin | Remote | $72k - $150k | |||
MoonPay | remote | $32k - $55k | |||
Roboto Games | United States | $50k - $85k | |||
UP TOP | United States | $75k - $120k | |||
Sawhorse Productions | Los Angeles, CA, United States | $50k - $70k |
Your mission
As part of the Community Team, your responsibility will be to interact with our community across multiple social media channels (Twitter, Facebook, Instagram, Reddit, Telegram, Discord, etc.) on a day-to-day basis. You will provide high quality customer service throughout various channels and platforms ensuring excellent solutions for any incoming user questions/concerns/inquiries.
What you’ll do
- Take care of incoming questions/comments/messages/reviews across our social media and community channels providing excellent customer service.
- Represent our core values to the community and communicate about Bitpanda products in a clear and positive manner adhering to tone of voice best practices.
- Follow-up, escalate and solve cases that come in via social media communicating with all relevant teams internally.
- Collaborate with the wider Marketing and/or other teams to drive growth campaigns relevant to our community.
- Act as a link between our community and Customer Care, Operations, Marketing or other departments.
Who you are
- Minimum of 2 years of relevant experience in community management, customer support, social media or a similar communication field.
- An exceptional, savvy, social media communicator and problem solver.
- Excellent verbal and written communication skills – both English and German – additional languages are considered a plus.
- Willingness to work evening shifts on weekdays in accordance with the team’s shift schedule.
- Passion for cryptocurrencies, blockchain technology and Bitpanda services is considered a plus.
What does a Community Manager in Web3 do?
A community manager in web3, also known as a blockchain community manager, is responsible for managing and growing a community of stakeholders interested in a particular blockchain or decentralized technology
This can include tasks such as moderating online forums and social media groups, organizing events and meetups, and engaging with community members to understand their needs and concerns
The ultimate goal of a community manager in web3 is to build and maintain a strong, active, and engaged community that can help drive the adoption and development of the underlying technology
Some specific responsibilities of a community manager in web3 may include:
- Developing and implementing strategies for engaging with and growing the community in social madia (most likely on Discord and Twitter)
- Moderating online forums and social media groups, and responding to community members questions and concerns
- Organizing and hosting events and meetups to bring community members together and foster collaboration and knowledge sharing
- Working closely with the development team to ensure that the community's needs and feedback are being taken into account in the design and development of the technology
- Providing regular updates and information to the community about the progress and status of the technology
- Dentifying and addressing any issues or conflicts within the community, and working to resolve them in a positive and constructive manner.