ai analyst backend bitcoin blockchain community manager crypto cryptography cto customer support dao data science defi design developer relations devops discord economy designer entry level erc erc 20 evm front end full stack gaming ganache golang hardhat intern java javascript layer 2 marketing mobile moderator nft node non tech open source openzeppelin pay in crypto product manager project manager react refi research ruby rust sales smart contract solana solidity truffle web3 py web3js zero knowledge
| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Ava Labs | New York, NY, United States | $54k - $60k | |||
CoinFlip | Chicago, IL, United States |
| |||
Binance | Salvador, Brazil |
| |||
Okcoin | San Francisco, CA, United States | $54k - $70k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Ferrum Network | Salt Lake City, UT, United States | $54k - $70k | |||
Bitcoin Depot | Caracas, Venezuela | $54k - $65k | |||
Provenance Blockchain Foundation | New York, NY, United States | $45k - $60k | |||
Coinbase | Manila, Philippines | $50k - $95k | |||
Terraform Labs | Remote | $45k - $65k | |||
Binance | Paris, France |
| |||
SwissBorg | Remote |
| |||
SwissBorg | Tallinn, Estonia |
| |||
Ramp | Warsaw, Poland | $70k - $84k | |||
CANDY | New York, NY, United States | $18k - $40k | |||
Bitcoin Depot | Atlanta, GA, United States |
|
Join Talent Pool
This job is closed
Ava Labs is looking for a Product Support: Blockchain Specialist to be an integral part of the Product Support Team. This individual will be the first line of contact for all public facing requests to provide accountability and excellent service to all members of the community. The main function will be to answer technical questions from developers and users that are having issues with transactions.
WHAT YOU WILL DO
- Support end user inquiries and issues through Intercom (Help Desk). This includes issues with developer questions, subnet creation, blockchain transactions, Avalanche products (Core, Bridge, Explorer etc…), and other 3rd party crypto services, products, and coins/tokens that interact with the Avalanche Network
- Answer level 2 questions regarding Subnet creation, Core Wallet, Nodes, and other technical products while escalating more complex requests to Developers and Engineers as needed
- Write, edit, and maintain a vast library of how-to guides, informative articles, and other support documents regarding the Avalanche ecosystem to facilitate self-support for as many requests as possible and preserve engineering resources (Intercom, Github, Confluence, etc.)
- Collaborate with other Product Support Team members in providing internal teams and external users with exceptional customer support and serve as a subject matter expert
- Report user feedback, suggestions, and trends occurring for users to appropriate teams
- Test, document, and report bugs in Avalanche products and related software/hardware
- Provide feedback loops to the Product Team using Product Board to capture and rank feature requests.
WHAT YOU WILL BRING
- Bachelor's degree in Computer Science or equivalent experience
- Experience in blockchain community engagement
- Golang and/or Javascript competency
- Familiarity with Github, JIRA, Confluence, and other similar programs
- Experience with help desk ticketing platform such as Intercom
- Ability to support users on social channels such as: Discord, Reddit and/or Telegram
- Excellent problem-solving and sleuthing skills
- An ability to work independently and within teams alike
- Excellent empathy, active listening, and resiliency skills
- Strong organizational and time management skills
- Able to effectively manage multiple diverse and complex problems at the same time
- Exceptional client facing and customer service skills including relationship building/management and verbal communications
- DeFi knowledge preferred
#LI-Remote #LI-RP1