Working At Bitso
We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.
To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.
<p >As an Onboarding Operations Analyst, you will be responsible for supporting the customers registration and onboarding process within Bitso Business. You will actively manage the workflow for account registration, ensuring efficiency and compliance while contributing to strategic improvements that enhance scalability. Your insights will play a key role in enabling Bitso Business accounts to become fully operational. Collaborating cross-functionally, you will optimize workflows, streamline processes, and ensure the seamless execution of daily operations. Your role will be essential in identifying bottlenecks, improving system performance, and driving continuous enhancements across our platform.
Also, you are going to be responsible to give support to customers with issues related with access to their accounts, 2FA reset, data updates and so on.
Reports To
Onboarding Operations Lead
Who You Are
- 2+ years of experience in an Operations Analyst or similar role.
- Strong analytical skills and experience with ticket service tools (e.g., Jira, Zendesk).
- Ability to identify inefficiencies and propose effective solutions to improve processes.
- Experience tracking threads and customer requests via Slack or email
- Capability and great communications skills to manage support meetings with customers when necessary.
- Experience in working with cross-functional teams and managing multiple stakeholders.
- Knowledge of the cryptocurrency or fintech industry is a plus.
- Excellent organizational, communication, and time management skills.
- Ability to adapt in a fast-paced environment and work with evolving priorities.
What You Will Do
- Review and process customer applications for Bitso Business accounts, ensuring all required documents are submitted and validated.
- Identify inefficiencies in the onboarding process and suggest improvements.
- Work with tech teams to automate manual processes for faster customer activation.
- Coordinate with Compliance, Risk, and Tech teams to resolve onboarding issues.
- Ensure seamless communication between internal teams to accelerate approvals.
- Assist customers with onboarding-related questions and troubleshoot registration issues.
- Provide guidance on documentation requirements and eligibility criteria.
- Track key onboarding metrics such as approval rates, processing times, and bottlenecks.
- Provide insights to improve efficiency and enhance customer experience.
- Proactively identify areas for enhancement and contribute to operational strategies.
- Give support after the account onboarding, with issues related to the accounts access, the activation of new products, data updatesâ¦
Research in Diversity, Equity, and Inclusion suggests that individuals may hesitate to apply for jobs if they do not meet all the listed criteria. At Bitso, we value diversity and your unique strengths could be just what we're looking for. If this role excites you but you don't match every point in the description, we still want to hear from you.
#LI-Remote
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Who We Are
With over 9 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and weâre committed to making it useful by providing equal access to safe and intuitive financial products.
When we hire people for our team, we specifically test for the following traits in addition to our cultural values:
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Mission-Driven: We seek individuals who are passionate about crypto and Bitsoâs mission and resilient in facing industry challenges
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High Sense of Urgency: We prioritize candidates who demonstrate a high sense of urgency and responsibility.
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Exceptional Hard Skills: We seek individuals who possess exceptional skills in their respective fields, with no room for mediocrity.
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Self-Management: We look for individuals who can independently manage their work, career, and professional development.
Compensation & Benefits
At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products.
So for those willing to commit, adapt and pioneer the most important change of the century we offer:
- Me Time program, including unlimited paid time off.
- Remote-first work environment.
- Employee Stock Option program.
- Zero trading fees through our Bitso Alpha app.
- Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave.
- Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina.
- Volunteering days.
- Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more.
Want to leave an undoubtedly legacy with us? Fasten your seatbelt and join this spaceship, where you will find exponential growth and the opportunity to thrive!
- These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
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