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BUILD Customer Success Manager, APAC
Singapore / Remote / Hong Kong / Remote
Go To Market /
Remote - Full-time /
Remote
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About Us
Chainlink Labs is the primary contributing developer of Chainlink, the decentralized computing platform powering the verifiable web. Chainlink is the industry-standard platform for providing access to real-world data, offchain computation, and secure cross-chain interoperability across any blockchain. Chainlink Labs helps power verifiable applications for banking, DeFi, global trade, and gaming by collaborating with some of the world’s largest financial institutions, notably Swift, DTCC, and ANZ. Chainlink Labs also works with top Web3 teams, including Aave, Compound, GMX, Maker, and Synthetix. Chainlink Labs was ranked in Newsweek’s 100 Most Loved Workplaces 2023 in both the United States and United Kingdom.
Chainlink Labs is seeking a dynamic and experienced Head of Customer Success to lead the customer success team in our technical program, BUILD. This role is crucial in ensuring the success of web3 startups by leveraging a deep understanding of blockchain technology, effective relationship management, and proactive problem-solving. The ideal candidate will have a solid foundation in web3, crypto industry experience, and the ability to collaborate cross-functionally to achieve program objectives.
** NOTE: Please only apply to this role if you are based in either Singapore or Hong Kong**
Objectives of this Role
- Develop and implement new tiering systems for both existing and new projects in the BUILD program.
- Ensure startups are strategically positioned for success in the decentralized world.
- Conduct comprehensive resource planning for the BUILD technical program objectives and growth plans.
- Collaborate with internal teams to define and align OKRs (Objectives and Key Results) for the BUILD program in 2024.
- Establish measurable and achievable goals to drive program success.
- Success Strategy and Alumni Network:
- Develop a comprehensive success strategy for the program, including effective offboarding processes and the creation of an alumni network.
- Foster long-term relationships with successful startups post-signature.
Skills & Qualifications
- Fluent in Mandarin and English (Cantonese also okay)
- Strong understanding of traditional financial markets & financial products, and their interplay with blockchain technology. This includes RWAs and DeFi.
- A proactive problem-solving mindset to address challenges and roadblocks in partnership development and integration. This includes the ability to troubleshoot issues, resolve conflicts, and find creative solutions to ensure the success of partnerships.
- Excellent communication, negotiation, and interpersonal skills to effectively manage complex relationships and collaborations. Proven track record of managing multiple accounts, driving growth, and delivering exceptional client service.
- Ability to adapt and thrive in a fast-paced, evolving industry, staying updated on industry trends and regulatory changes.
- Acute ability to work cross-functionally, incl. facilitating information flow between the market and internal departments, engage with internal teams (i.e. blockchain partnerships, marketing, legal, etc.) to drive partnership growth and act as a point of escalation if issues arise.
- Proven track record in creating and executing strategic account plans, including setting objectives, developing growth strategies, and effectively communicating these strategies to both internal and external stakeholders.
Preferred Qualifications
- Have an extensive network of relationships across financial institutions and the ability to connect to and influence their strategic planning
- Experience working with digital assets and/or inside a leading financial services provider.
- Innovative mindset with a history of proposing and implementing creative solutions to address challenges or capitalize on opportunities within partner relationships.
All roles with Chainlink Labs are global and remote-based. Unless otherwise stated, we ask that you try to overlap some working hours with Eastern Standard Time (EST). We encourage you to apply regardless of your location.
Commitment to Equal Opportunity
Chainlink Labs is an equal opportunity employer. All qualified applicants will receive equal consideration for employment in compliance with applicable laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us via this form.
Global Data Privacy Notice for Job Candidates and Applicants
Information collected and processed as part of your Chainlink Labs Careers profile, and any job applications you choose to submit is subject to our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required.
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How do I get a job at DeFi?
Getting a job in the DeFi (decentralized finance) industry can be a competitive process, but there are a few steps you can take to increase your chances of finding a job in this field:
- Build up your skills and knowledge: To work in DeFi, you'll likely need to have a strong understanding of blockchain technology, as well as other related technologies such as smart contracts and cryptocurrency. Consider taking online courses or earning a degree in a relevant field to build up your skills and knowledge.
- Network with industry professionals: Attend meetups and conferences related to DeFi and make connections with professionals in the industry. Networking can be a valuable way to learn about job openings and get your foot in the door at a DeFi company.
- Create a strong online presence: Many DeFi companies will look at your online presence (such as your LinkedIn profile and personal website) when considering you for a job. Make sure to showcase your skills and accomplishments online and keep your profile up to date.
- Apply for relevant job openings: Keep an eye out for job openings at DeFi companies and apply for positions that align with your skills and experience. Apply for DeFi Jobs without Experience. Tailor your resume and cover letter to the specific job you're applying for and highlight any relevant experience or skills you have.
- Consider internships or volunteer work: DeFi Internships or volunteer work can be a great way to get your foot in the door and gain valuable experience in the DeFi industry. Many companies also offer internships to students, so consider applying for an internship if you're still in school.
- Be persistent: keep trying if you don't get a job right away. It can take time to find the right opportunity, but with the right skills and determination, you can land a job in the DeFi industry.