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We don’t stop there. Check out these other perks:
- Comprehensive health, dental and vision insurance
- Equity-heavy compensation packages
- Access to our corporate sponsor box at Madison Square Garden
- Remote friendly (and pet friendly) workplace
- Paid time off
- Catered lunch, daily
- Stocked snack station
- Learning Lunches
THE ROLE IN A NUTSHELL
Operations is an integral part of FPG's most important mission in 2021: become a recognizable and trustworthy brand in the institutional crypto markets.
We're looking for a detail-oriented person capable of working hands-on with customers through complex operational tasks. Once a customer has signed up, you'll be their guiding light as they begin working with our organization, helping them onboard with our technical products, educating them about our platform use cases, and providing ongoing support as we and they evolve.
What you’ll be doing.
- You’ll represent Floating Point Group's (FPG) world class Client Operations Team.
- You'll provide a fast, smooth, and professional experience to FPG's users as they're beginning to use our systems.
- You'll interact with our users to understand and gather information about their System Requirements.
- You'll use our systems and tools to appropriately set up new client/user accounts and their associated security policies.
- You'll work with users' account managers to provide ongoing support and set up users on FPG's new products and services.
- You'll educate users on user roles, security policies, and other functions of the products.
- You'll work with our developers, strategists, traders, and founders to bring your thoughts to identify pieces of the onboarding process that can be resolved with automation.
- You'll establish a deep understanding of FPG's services and execute a plan to even better serve the largest financial institutions around the world.
Contact us if you have experience and relate with any of the following!
- You hold a bachelor's degree from an accredited education institution.
- You have 1+ years of experience with client support operations.
- You are comfortable using web-apps, admin tooling, and other software applications for account maintenance.
- You have experience interacting with external senior decision makers.
- You have experience using cryptocurrency platforms either personally or professionally (like exchanges, lending platforms, wallets, defi applications).
- You are interested or you're an active or aspiring user of cryptocurrency / blockchain based products and nothing excites you more than having a chance to bring those products into the world.
- You live by the mission of a more scalable, programmatic, and decentralized vision of the future of finance.
How do I get a job at DeFi?
Getting a job in the DeFi (decentralized finance) industry can be a competitive process, but there are a few steps you can take to increase your chances of finding a job in this field:
- Build up your skills and knowledge: To work in DeFi, you'll likely need to have a strong understanding of blockchain technology, as well as other related technologies such as smart contracts and cryptocurrency. Consider taking online courses or earning a degree in a relevant field to build up your skills and knowledge.
- Network with industry professionals: Attend meetups and conferences related to DeFi and make connections with professionals in the industry. Networking can be a valuable way to learn about job openings and get your foot in the door at a DeFi company.
- Create a strong online presence: Many DeFi companies will look at your online presence (such as your LinkedIn profile and personal website) when considering you for a job. Make sure to showcase your skills and accomplishments online and keep your profile up to date.
- Apply for relevant job openings: Keep an eye out for job openings at DeFi companies and apply for positions that align with your skills and experience. Apply for DeFi Jobs without Experience. Tailor your resume and cover letter to the specific job you're applying for and highlight any relevant experience or skills you have.
- Consider internships or volunteer work: DeFi Internships or volunteer work can be a great way to get your foot in the door and gain valuable experience in the DeFi industry. Many companies also offer internships to students, so consider applying for an internship if you're still in school.
- Be persistent: keep trying if you don't get a job right away. It can take time to find the right opportunity, but with the right skills and determination, you can land a job in the DeFi industry.