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| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Token Metrics | Bucharest, Romania | $104k - $109k | |||
Jump Trading | Paris, France | $150k - $250k | |||
Metaverse Game Studios | Istanbul, Turkey | $22k - $90k | |||
The Graph Foundation | United States | $72k - $104k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
BitMEX | Bangkok, Thailand | $81k - $84k | |||
BitMEX | Kuala Lumpur, Malaysia | $106k - $165k | |||
Ripple | Singapore, Singapore | $80k - $85k | |||
Matter Labs | Remote | $91k - $96k | |||
Ultimate Fighting Championship | Las Vegas, NV, United States | $63k - $100k | |||
Worlds | United States |
| |||
Lagrange Labs | New York, NY, United States | $90k - $115k | |||
Wormhole Foundation | New York, NY, United States | $90k - $115k | |||
Metagood | Remote | $100k - $175k | |||
Polygon Labs | United Kingdom | $89k - $110k | |||
Metagood | Remote | $75k - $150k |
Token Metrics
$104k - $109k estimated
This job is closed
Crypto Customer Success Specialist (Bucharest-Remote)
Bucharest
Astra DAO /
Full-Time /
Remote
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Astra DAO is seeking a Cryptocurrency Customer Support Specialist that excels in meeting cryptocurrency customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflict from customer complaints to ensure customer satisfaction.
To be successful as a Customer Support Representative, you should stay informed about product and service specifications and maintain good relations with customers. Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers.
Responsibilities
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- Assist with other matters relevant to the role, as provided by Token Metrics
Requirements
- Familiarity with CRM systems Preferably Intercom
- Ability to navigate community management tools Like Telegram, Discord
- Customer orientation and ability to adapt/respond to different types of customers
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
About Astra DAO
Astra DAO is an automated crypto asset allocator, built on Ethereum to provide advanced investment strategies to retail participants. The innovative model creates a win-win incentive for index investors, creators, and token holders.
Astra DAO simplifies passive investing for retail participants by providing an array of Crypto Indices. Astra DAO aims to help crypto investors compete with quantitative investment funds by finding winning investments and trades.
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What does Discord moderator in web3 do?
A Discord moderator in a Web3 context is someone who helps to manage and maintain a Discord server that is focused on topics related to the Web3 ecosystem
This can include moderating discussions and interactions among members of the server, enforcing rules and guidelines, and providing support and assistance to members of the community
In general, a Discord moderator plays an important role in ensuring that the server remains a positive and productive environment for discussing and learning about Web3 technologies.