| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Binance | Asia |
| |||
Okx | Remote | $81k - $92k | |||
Lukso | International | $36k - $90k | |||
Coinmarketcap | Singapore, Singapore | $84k - $95k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Okx | Remote | $81k - $92k | |||
Rome Protocol | westlake village, ca, usa | $7000k - $12000k | |||
Crypto.com | Taipei, Taiwan | $95k - $106k | |||
Ledger | Paris, France | $126k - $127k | |||
Rome Protocol | westlake village, ca, usa | $8000k - $13000k | |||
Klink Finance | Remote | $87k - $97k | |||
Ledger | Paris, France | $126k - $132k | |||
Okx | Remote | $81k - $92k | |||
IO Global | Remote | $36k - $54k | |||
Blockchain & Climate Institute | Remote |
| |||
Rome Protocol | Los Angeles, CA, United States | $8000k - $13000k |
Customer Service QA Team Leader
Responsibilities:
- Develop and implement QA processes and procedures.
- Conduct root cause analysis and implement corrective actions.
- Lead, mentor, and develop a team.
- Monitor and evaluate team performance, provide feedback, and conduct performance reviews.
- Design and deliver training programs to enhance the skills and knowledge of the QA team.
- Oversee QA projects and initiatives with basic project management skills.
- Ensure compliance with all relevant regulations and implement best practices in compliance management.
Requirements:
- Fluency in English to work with international stakeholders.
- 8 - 10 years experience in customer service and have knowledge of customer servicing tools
- In-depth understanding of quality standards and best practices in customer support.
- Strong analytical skills and the ability to interpret data and metrics.
- Excellent communication and interpersonal skills.
- Strong understanding of customer service principles and the ability to ensure a customer-centric approach.
What is a QA in a job?
QA stands for Quality Assurance, which is a process or department in a company responsible for ensuring that products or services meet a certain level of quality
In a job, QA may refer to the role of a Quality Assurance Engineer or a Software Testing Engineer, who is responsible for designing and implementing quality control procedures to ensure that products or services meet the company's quality standards
A QA Engineer may be involved in various stages of the product or service development cycle, from designing and planning quality control procedures to executing testing and analysis to identify and address issues or defects
They may also work closely with other departments, such as engineering, product management, and customer support, to ensure that customer needs are met and that products or services meet the desired level of quality
In the context of Web3, Quality Assurance (QA) refers to the process of testing decentralized applications (DApps), smart contracts, and other blockchain-based solutions to ensure their functionality, security, and performance
The role of a QA Engineer in Web3 may involve designing and implementing testing strategies to identify and fix bugs, vulnerabilities, and other issues that could affect the user experience, data integrity, or network security
Some of the specific responsibilities of a QA Engineer in Web3 may include:
- Developing test cases and scenarios for DApps, smart contracts, and other blockchain-based solutions
- Conducting automated and manual testing to identify and fix issues
- Collaborating with developers, product managers, and other stakeholders to ensure the quality of the product
- Ensuring that DApps and smart contracts are compatible with different blockchain networks and standards
- Contributing to the development of tools and frameworks for testing Web3 applications.