| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Bitpanda | Bucharest, Romania | $30k - $90k | |||
Gemini | Remote | $120k - $168k | |||
Gemini | Gurgaon, India | $36k - $54k | |||
Gemini | New York, NY, United States | $172k - $241k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Edge & Node | Remote | $112k - $156k | |||
Gemini | Singapore, Singapore | $87k - $102k | |||
Elwood Technologies | Remote |
| |||
Talos | New York, NY, United States | $72k - $90k | |||
Gemini | New York, NY, United States | $136k - $190k | |||
Aurora Labs | Remote | $72k - $100k | |||
Shakepay | Montreal, Canada | $145k - $180k | |||
SwissBorg | Budapest, Hungary | $83k - $156k | |||
SwissBorg | Remote | $115k - $131k | |||
Metaco | Bangalore, India | $105k - $109k | |||
Triton | Malaysia | $72k - $75k |
This job is closed
Your mission
As Service Manager you elevate Bitpanda’s operational systems by improving the alignment of offered services and its strategic business objectives. You will implement a service based operating model that optimizes cloud capabilities and agile thinking is the baseline for consistent service improvement. The reduction of incidents, downtimes and degradations is a key element in striving for operational excellence. You enhance the business-critical service reliability through initiatives addressing technical, procedural, cultural, and organizational improvements.
What you’ll do
- Implement Service Management processes, define service catalogue and Service Level Agreements
- Drive and support the implementation of change management and service transition
- Measure and improve the end-to-end performance of the assigned services against agreed Service Level Agreements and business targets
- driving/coordinating incident/problem management activities in order to permanently remove incident root causes including impact analysis and documentation
- Coordinate resolution on major incidents and lead task forces to get severe bug eliminated swiftly
- Providing on call duty schedule for services in your portfolio and active participation
- Hold regular service review meetings with business stakeholders, engineering and product and regular reporting on issues and continuous improvement to senior management
Who you are
- You have a MSc or BSc in Information Systems, Computer Engineering or a similar relevant field
- Hands-on personality, self-driven, somebody who likes to be involved rather sitting on the sidelines
- Ability to lead teams effectively and provide guidance in ambiguous situations. You have the ability to coordinate and influence technical discussions and are able to contribute to the development and future growth of service managers and software engineers
- Hands-on personality, self-driven, somebody who likes to be involved rather sitting on the sidelines
- You are highly collaborative, focused on building relationships across all departments
Our Tech Stack
- Backend: Java 11+ , Golang, Python, PHP
- Frontend: VueJS, Angular, Typescript
- Mobile: Swift (iOS) and Kotlin (Android)
- Others: Kafka, AWS, Kubernetes, MySQL, Groovy, Django, NGINX
- Blockchain
What does Reliability Engineer do?
A Reliability Engineer is a professional who is responsible for ensuring the reliability and availability of systems and equipment in an organization
They use their knowledge of engineering principles, statistical analysis, and data science to identify and mitigate risks, prevent failures, and optimize system performance
Here are some of the typical tasks and responsibilities of a Reliability Engineer:
- Analyze data and perform statistical modeling: Reliability Engineers analyze data related to equipment performance, failure rates, and maintenance history to identify trends and patterns. They use statistical modeling to predict future failures and plan maintenance activities accordingly.
- Develop and implement reliability strategies: Reliability Engineers develop and implement strategies to improve the reliability and availability of equipment and systems. This may include performing root cause analysis, implementing preventive maintenance programs, and conducting failure mode and effects analysis (FMEA).
- Collaborate with other teams: Reliability Engineers collaborate with other teams such as operations, maintenance, and engineering to identify and address reliability issues. They may also work with suppliers to ensure the reliability of equipment and materials.
- Monitor and evaluate performance: Reliability Engineers monitor the performance of systems and equipment to identify areas for improvement. They use data to evaluate the effectiveness of reliability strategies and make adjustments as necessary.
- Provide technical support: Reliability Engineers provide technical support to other teams and stakeholders, answering questions and providing guidance on reliability-related issues.
- Continuously improve processes: Reliability Engineers are responsible for continuously improving reliability processes and methodologies. They stay up-to-date with the latest technologies and best practices in the field and identify opportunities for improvement.