| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Figment | Tokyo, Japan | $33k - $75k | |||
Gelato Network | New York, NY, United States | $84k - $90k | |||
Animoca Brands Limited | Dubai, United Arab Emirates | $45k - $75k | |||
Blockchain.com | United States | $120k - $150k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Ripple | New York, NY, United States | $168k - $210k | |||
QuickNode | Miami, FL, United States | $72k - $110k | |||
Ledger | Paris, France | $45k - $60k | |||
SafeGlobal | New York, NY, United States | $33k - $75k | |||
Ledger | Paris, France | $45k - $60k | |||
Immutable | Singapore, Singapore | $84k - $90k | |||
Toku | United States | $72k - $110k | |||
Toku | United States | $72k - $110k | |||
Upshot | Remote | $84k - $90k | |||
Coinbase | United States | $127k - $149k | |||
Gauntlet | Los Angeles, CA, United States | $130k - $150k |
This job is closed
About the Role
In the role of Customer Success Manager at Figment, you will serve as the primary contact for some of our most significant clients in Japan. Your role will be pivotal in delivering an exceptional onboarding experience. Your responsibilities include strengthening customer relationships, overseeing customer staking and onboarding processes, introducing new products to explore upsell opportunities, and gathering product feedback to uncover product growth
Responsibilities
- Provide onboarding, account management and support for customers post sale, throughout the implementation and staking lifecycle
- Manage all all inbound customer requests from your book of customers
- Identify, track and resolve customer pain points and queries and build scalable solutions to solve for these
- Drive customer satisfaction practices to increase retention and drive upsell opportunities
- Advocate for customer needs within the organization, working closely with product development sales and support teams
- Provide expert guidance to clients on the best utilization of our solutions to meet their specific needs
- Identify opportunities for account expansion and collaborate with the sales team to drive upsell initiatives
- Keep customers informed about product updates, new features, and industry best practices
- Support local APAC Lead with operational workflows, including partner engagement, client relationship management, creating presentation materials, assisting in marketing & events coordination and other administrative activities
Qualifications
- Minimum of 3-5 years of relevant experience in a customer success management role, or a customer success position within the blockchain industry
- Experience in working with senior stakeholders at organizations
- Excellent cross functional communication and interpersonal skills
- Strong problem solving and analytical skills
- Deep familiarity with cryptocurrency products, blockchain technology and ideally protocol staking
- Fluency in English and Japanese required
- Experience in managing customer information and communication in Salesforce, JIRA and Intercom
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What does a sales in web3 do?
As a sales in the field of web3, the individual would be responsible for selling web3 products and services to clients
This would involve identifying potential clients, building relationships with them, and presenting the benefits of the web3 products and services in a way that is compelling and relevant to the client's needs
The salesperson would also be responsible for negotiating contracts and pricing with clients, as well as providing support and guidance throughout the sales process
Additionally, the salesperson may be involved in developing sales strategies and tactics, and tracking and analyzing sales data to identify trends and opportunities for improvement
Overall, the main responsibility of a salesperson in the web3 field is to drive sales and revenue for the company.