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OpenSea | United States | $105k - $180k | |||
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Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
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This job is closed
Strategic Operations Program Manager, Trust & Safety
Responsibilities
- Improve and scale the Trust & Safety operational and content moderation workflows via process development, workflow optimization, product and tooling improvements, and automation of manual tasks
- Manage, prioritize, and scope tooling requirements and requests from ops teams
- Manage the review and labeling of sample data for the purposes of training automated detection systems, precision measurement, and prevalence measurement
- Set up processes to identify, track, and escalate trends, emerging issues or threat vectors, and product or policy gaps and opportunities
- Proactively identify and develop solutions for operational or cross-functional issues, gaps, and opportunities
- Manage multiple large-scale programs, including developing and managing end-to-end project plans, providing cross-functional coordination and communication, and ongoing communication of project status, issues, and risks to stakeholders
Desired Experience
- 5+ years experience in product operations, program or project management, or operational management roles
- Experience in identifying, managing, and implementing operational improvement initiatives
- Experience working cross-functionally and building strong relationships with product, engineering, legal, and other ops teams
- Demonstrated record of critical thinking and creative problem solving to address complex, multi-disciplinary challenges
- Thrives in ambiguity and can adapt and lead through dynamic and fast-paced environments
Nice-to-Have Skills
- Experience with operational roles in Trust and Safety
- Experience (formally or informally) with blockchain technologies, Web3, or NFTs
- Experience working in a high-growth startup
What do you do in a strategy job?
A strategy job typically involves identifying opportunities for growth and development for a company or organization, as well as developing plans to achieve those objectives
Depending on the specific role and industry, a strategy job might involve tasks such as market research, analyzing data, identifying trends and patterns, formulating business plans and proposals, forecasting revenue and expenses, identifying risks and opportunities, and communicating recommendations to senior management
Some examples of specific strategy jobs might include business strategy, marketing strategy, product strategy, corporate strategy, and operations strategy
In each of these areas, the primary goal is to develop a comprehensive plan that will help the company achieve its goals and objectives, while minimizing risks and maximizing opportunities
This might involve working with other departments within the organization, as well as external stakeholders such as customers, suppliers, and industry experts
In addition to these specific tasks, a strategy job often requires strong analytical skills, creativity, strategic thinking, and excellent communication and collaboration skills
Successful strategy professionals must be able to work well with others, develop strong relationships with key stakeholders, and effectively communicate complex information to both technical and non-technical audiences.