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This job is closed
People and Operations Assistant - Blockchain, London
About Clearmatics
Clearmatics is an IT and financial protocol engineering company. We are building a new financial market architecture that is more open, fair, and resilient than the legacy systems that are in use today. We develop protocols and software that create new markets for risk and more efficient infrastructure for trading, backed by a robust and scalable blockchain network, and secured with modern cryptographic techniques and economic mechanism design.
Clearmatics is based in London but operates on a 'remote first' model. We welcome candidates from all over the world. We have close ties to the Open Source and Ethereum communities, with Vitalik Buterin as an adviser.
The Operations team at Clearmatics work to ensure that everyone in the business has the right environment and resources they need to work efficiently, effectively and enjoy what they do. Essentially… We keep the lights on! Finance, HR, recruitment, administration and event planning are just some of the key areas we cover. Working in a start-up environment with an international team means there is always something new happening and an exciting challenge around the corner.
We're looking to hire aPeopleOperations Assistantto expand our Operations team. Although this role is predominantly remote, the successful candidate will need to be based within commuting distance of our London office for special ad-hoc projects or occasional tasks that require physical presence.
This role is a fantastic opportunity to get hands-on with all aspects of Operations, and in particular People Operations and HR.
Salary: £24,000 - £28,000 PA, depending on experience
Job description
You will work with the Head of People to support the smooth running of key business and people operations in the areas of Finance, HR, Recruitment, Business Systems Administration, Social Events and occasional Office and Asset Management
The ideal candidate will have strong communication skills, be proactive and not afraid to get their hands dirty, have an eye for detail, and an interest in Blockchain.
RESPONSIBILITIES
- You will help manage our full employee life-cycle, including recruitment, onboarding, internal operations and employee experience,
- Support the talent attraction and selection process, posting roles, organising candidate interviews and conducting screening calls with candidates.
- Invoices administration using our accounting software, Xero and working with our external accountants with reconciliations.
- General administrative support such as venue booking, travel booking, agenda planning and business systems administration.
- Track and manage the company's hardware assets and other property, including laptops
- Provide support for all operational matters, ensuring processes run as smoothly as possible.
REQUIREMENTS
- Excellent fluency in English (written and spoken).
- Outstanding people skills
- 1-year + of experience in a similar assistant/operational role
- 1-year + of experience in a recruitment or sales role.
- A pro-active ‘can-do’ attitude
- Exceptional organisational skillsand attention to detail
- Inherent interest and motivation to find better solutions, efficient shortcuts and pragmatic approaches, whilst balancing those with commitment to excellence, and consistent and reliably high quality outcomes and outputs
- An interest in Blockchain or emerging technologies
- The right to work in the UK.
Nice to have:
- Experience of financial administration
- Experience working in a start-up environment
- Experience supporting a team day-to-day.
- Experience working in tech recruitment
WHAT WE VALUE AT CLEARMATICS
1: Innovation and Impact: We Nurture
We channel our love of technology to enable everyone to trade anything, with anyone, without permission.
People are our greatest asset to achieve this, so we nurture our innovators and hold space for innovation to thrive through collaboration with colleagues, and the community.
We celebrate successful innovation, even from our competitors.
2: Learning and Development: We Grow
We are intrinsically interested in re-imagining our domain and solving its problems.
We are each teachers and students who enjoy sharing knowledge with each other.
We are curious, learn beyond the requirements of our respective roles and continuously learn about our tools and methodologies.
3: Truth Seeking and Focus: We Think Critically
Our thinking is focused on outcomes and optimal ways to achieve them.
We base decisions on facts, value data over opinions and are not afraid to change course upon discovery of new information.
We value diversity of people and perspectives and make an active effort to understand them all; but once a decision is made, we set aside our differences and rally behind it.
4: Honesty, Humility and Courage: We Communicate
We communicate honestly, clearly and concisely, seeking and providing context, so we can reason over a shared mental model, within and across teams.
We actively listen, value humility and have the courage to ask for help.
We communicate without hierarchy, directly address each other about problems in our collaboration and challenge behaviour that doesn't match our values.
5: Measuring Outcomes and Risk: We Build
We focus on advancing our mission through measurable outcomes, rather than producing mere outputs.
We build as fast as we can, whilst identifying and managing risk, and we step up to take the lead whenever necessary to achieve this.
Is virtual assistant good for beginners?
Working as a virtual assistant can be a good option for beginners looking for flexible work, as long as they possess the necessary basic skills and are willing to learn and adapt
It can be an excellent way to gain a wide range of experiences while building a skill set that can be valuable in many careers
However, there are a few things to consider:
- Skill Set: At a minimum, virtual assistants generally need good organization and communication skills, and a basic understanding of common tools like email, calendar software, and office applications. If you're a beginner in the workforce, you might need to develop these skills.
- Self-Directed Learning: As a virtual assistant, you might need to learn new tools or systems quickly. If you're comfortable with self-directed learning and problem-solving, this can be an advantage.
- Client Management: You'll likely need to manage your own clients, which involves not just doing the work, but also setting expectations, communicating effectively, and handling any issues or problems that come up.
- Marketing Your Services: If you're freelancing, you'll also need to find your own clients. This can involve marketing your services, networking, and selling yourself.
- Business Management: If you're freelancing, you'll also be running your own business. This can involve things like setting your rates, tracking your income and expenses, and potentially paying self-employment taxes.
- Variety of Tasks: One of the advantages of being a virtual assistant is the variety of tasks you might work on, which can keep the job interesting and allow you to develop a wide range of skills.
- Work Flexibility: The ability to work from home (or anywhere) and often set your own hours can be a big advantage, especially for those who need a flexible schedule.
Can anyone become a virtual assistant?
Yes, technically anyone can become a virtual assistant, but being successful in the role requires certain skills, characteristics, and potentially, specific knowledge or expertise depending on the services offered
Here are some of the key skills and traits often needed:
- Organization: Virtual assistants often juggle multiple tasks and clients, so good organizational skills and time management are crucial.
- Communication: Clear and effective communication is key, as you'll need to understand clients' needs, keep them updated, and potentially liaise with others on their behalf.
- Proactivity and Initiative: Virtual assistants often need to take the initiative, solve problems, and anticipate clients' needs.
- Reliability: Clients need to know they can depend on you to meet deadlines and handle tasks efficiently and accurately.
- Technical Skills: Basic skills like familiarity with the Microsoft Office Suite, email management, and internet research are typically required. Depending on the services you offer, you might also need skills in areas like social media management, content creation, or data analysis.
- Adaptability: You might be working with different types of businesses and people, so the ability to adapt to different industries, work styles, and tasks can be valuable.
- Confidentiality: You'll likely be handling sensitive information, so clients need to trust that you'll maintain confidentiality.
How do I sell myself as a virtual assistant?
Selling yourself as a virtual assistant involves presenting your skills, services, and the value you can bring to potential clients in a clear and compelling way
Here are some steps to help you effectively market yourself:
- Identify Your Unique Selling Proposition (USP): What sets you apart from other virtual assistants? Perhaps you have a background in a particular industry, expertise in a specific area, or offer a unique service package. Use your USP to differentiate yourself.
- Build a Professional Website and Portfolio: Show potential clients what you can do for them. If you're just starting out and don't have client work to showcase, consider creating sample work or detailing projects you've completed in past jobs. Include testimonials if possible.
- Understand Your Client's Needs: Research your target market to understand their pain points and how your services can solve them. Tailor your messaging to address these needs.
- Communicate Clearly and Confidently: Whether you're networking, pitching your services to potential clients, or writing your website copy, clear and confident communication is key. Be concise, use language your clients will understand, and always highlight the benefits your services can offer.
- Use Social Proof: Testimonials and reviews can be incredibly persuasive. If a potential client sees that you've delivered great results for others, they'll be more likely to hire you.
- Network and Build Relationships: Connect with potential clients on social media, attend relevant industry events, join online communities, and don't be shy about letting people in your network know about your services.
- Develop a Personal Brand: This can help to establish trust and recognition. Consider your brand voice, your visual branding, and the overall image you want to present. Consistency is key across all your platforms and communications.
- Provide Excellent Customer Service: Be responsive, reliable, and go the extra mile for your clients. Word of mouth can be powerful for attracting new business.
How do I get clients for virtual assistant?
Finding clients for a virtual assistant business involves both marketing your services effectively and building a network
Here are several steps to help you get started:
- Identify Your Target Market: Determine who could benefit most from your services. Are you targeting small business owners, busy professionals, or maybe e-commerce businesses? Understanding your target audience will help you tailor your marketing efforts.
- Create a Professional Website: Your website should clearly outline the services you offer, your skills, and your rates. Include a portfolio if possible, testimonials, and a clear way for potential clients to contact you.
- Utilize Social Media: Create business profiles on relevant social media platforms. This can be an excellent way to showcase your skills, share testimonials, and engage with potential clients. Regularly posting useful content can help attract clients.
- Networking: Attend industry events, join online forums and groups relevant to your target market. Building relationships can often lead to client referrals. Don't underestimate the value of personal connections.
- Use Job Boards Platform like Web3 Career
- Cold Outreach: Identify businesses or individuals who might need your services and reach out to them directly via email or social media. Make sure to personalize your message and clearly explain how your services could benefit them.
- Referral Program: Offer a referral program where you give discounts or incentives to current clients who refer new clients to you. This can be an effective way to gain new business.
- Ask for Testimonials and Reviews: Positive reviews and testimonials can help build trust with potential clients. After completing work for a client, don't hesitate to ask them for a testimonial or review that you can share on your website or social media.
- Keep Improving Your Skills: Stay updated with the latest tools and trends in your services. The more you can offer, the more attractive you are to potential clients.
What kind of work does a virtual assistant do?
A virtual assistant (VA) is typically a self-employed worker who specializes in offering administrative services to clients remotely
They can provide a wide range of services, which largely depend on their skills and the needs of their clients
Some tasks that a virtual assistant might take on include:
- Administrative Tasks: Such as managing emails, scheduling appointments, making phone calls, and data entry.
- Social Media Management: This can involve managing a client's social media profiles, creating and scheduling posts, responding to followers, and running
- advertising campaigns.
- Content Creation: Some VAs specialize in creating content for websites or blogs, which may involve writing, editing, or even graphic design.
- Customer Service: This might involve responding to customer inquiries via email or social media, resolving problems, or managing returns and refunds.
- Bookkeeping: Some VAs offer basic bookkeeping services, such as tracking income and expenses, issuing invoices, and managing payroll.
- Research: This could involve researching topics for blog posts, finding information on competitors, or sourcing suppliers for products.
- Event Planning: This might involve planning meetings or special events, including coordinating with vendors, creating agendas, or managing invitations.
- Project Management: This includes organizing projects, managing team communication, ensuring deadlines are met, and keeping track of progress.
How much money do you make as a virtual assistant?
The income of a virtual assistant can vary greatly depending on their skill set, specialization, experience level, and the specific market in which they operate
A virtual assistant in the United States could earn anywhere from $10 to $100+ per hour
Entry-level virtual assistants who perform basic tasks might be at the lower end of the range, while those with specific skills or expertise (such as digital marketing, project management, or executive assistance) could command higher rates
Bear in mind that many virtual assistants are self-employed or work as independent contractors, so they are responsible for their own business expenses and taxes, which can significantly impact net earnings
How do I become a virtual assistant?
Becoming a virtual assistant requires a combination of skills, experience, and a good understanding of the tasks involved in providing remote administrative support
Here are some steps you can take to become a virtual assistant:
- Assess your skills and experience: Before you begin, evaluate your skills and experience to determine if you have the necessary skills to be a virtual assistant. Virtual assistants need to be organized, detail-oriented, and have excellent communication and computer skills.
- Determine your niche: Virtual assistants specialize in different areas, such as social media management, email marketing, customer service, or general administrative tasks. Determine which area you want to specialize in and focus on building your skills in that area
- Create a portfolio: Compile a portfolio of your work to showcase your skills and experience. This could include samples of your work, testimonials from clients, and a list of your skills
- Set up a website: Create a website to promote your services and make it easy for potential clients to contact you. Make sure your website is professional, user-friendly, and optimized for search engines
- Market your services: Use social media, online directories, and networking to market your services to potential clients. You can also consider joining online communities and forums where your target clients are likely to hang out
- Determine your pricing: Set a pricing structure that reflects your experience, skills, and the level of service you provide. You can charge hourly rates or package rates, depending on the services you offer
- Provide excellent service: Once you start working with clients, make sure you provide excellent service and meet their expectations. This will help you build a reputation and attract more clients.