Account Manager Jobs in Web3

Job Description:
At Coinscope, our client relationships are our top priority. We’re looking for a dedicated and responsible account manager to maintain our clients’ accounts and serve as our main point of contact. Our ideal candidate will have a passion for helping others, a good understanding of the cryptocurrency industry and a drive to provide exceptional customer service.

Objectives:

• Act as the main point of contact in all matters relating to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Respond to customer queries accurately and quickly
• Work with the founders to set KPIs and ensure that they are being met weekly
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

Responsibilities:

• Handle our main social account inbound queries (We mainly work on Telegram)
• Address the needs of our customers and respond to their questions
• Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
• Handle operational tasks as required by the clients and the business
• Communicate client requests to our engineers

Skills and Qualifications:

• Strong written and verbal communication skills in English
• Good attention to detail and organizational skills
• Ability to multitask and juggle several responsibilities simultaneously
• Ability to prioritise between customers' queries effectively
• Fast-typing skills
• Familiarity with Telegram and Slack

Preferred Qualifications:

• Proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Past experience in a similar role
• Understanding of the crypto industry and communities

About Us:
Coinscope.co is one of the leading crypto platforms and listing sites for newly launched coins. It has over 60k+ daily visitors, 2M+ registered members and has been featured on media sites like Yahoo, CoinTelegraph and Nasdaq.

Coinscope is also the parent company of Cyberscope, one of the leading auditing and consulting firms in the blockchain industry. With more than 500 audits and 200 KYCs in its portfolio, Cyberscope has become the number one trusted security firm on all major launchpads like DxSale, Unicrypt and PinkSale.

Coinscope focuses on Blockchains. Their company has offices in Nicosia. They have a small team that's between 1-10 employees.

You can view their website at https://coinscope.co