| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Coins.ph | Manila, Philippines | $68k - $90k | |||
Binance | Taipei, Taiwan |
| |||
Gordon Law Group | Chicago, IL, United States | $50k - $70k | |||
Token Metrics | Austin, TX, United States | $84k - $150k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
DigiTech Resourcing | New York, NY, United States | $72k - $149k | |||
Ritual | New York, NY, United States | $105k - $115k | |||
HIFI | New York, NY, United States | $110k - $140k | |||
Bitso | México | $91k - $96k | |||
visa | Highlands Ranch, CO | $157k - $210k | |||
Impossible Cloud | Zug, Switzerland | $87k - $165k | |||
Impossible Cloud | Hamburg, Germany | $81k - $89k | |||
Keyrock | New York, NY, United States | $111k - $119k | |||
DigiTech Resourcing | New York, NY, United States | $250k | |||
Sei Labs | New York, NY, United States | $90k - $100k | |||
Kronos Research | New York, NY, United States | $81k - $108k |
Account Management and Crypto Lead
Key Responsibilities:
- Client Account Management & Growth
- Act as the lead point of contact for VIP clients on all account-related matters.
- Build, maintain, and strengthen long-term relationships with VIP clients to drive engagement, satisfaction, and retention.
- Handle daily client concerns with detailed, polite, and empathetic communication to ensure customer trust and loyalty.
- Serve as the subject matter expert and escalation owner for crypto-related inquiries, while providing secondary support for fiat-related concerns.
- Study and communicate new product features and updates—especially crypto products and services—to VIP clients.
- Plan and implement strategies to deliver excellent customer experience.
- Increase trading volume and fee revenue by upselling services, identifying growth opportunities, and onboarding new VIP clients.
- Collaborate with cross-functional teams to execute growth strategies that enhance client activity and wallet share.
- Customer Escalations & Incident Management
- Supervise the customer escalations team, including hiring, coaching, performance evaluation, training, and career development.
- Conduct regular 1:1 sessions to understand team challenges, provide guidance, and motivate members.
- Ensure escalation processes are established and followed, linking escalations to incidents and problems, analyzing impact, and providing recommendations.
- Manage critical and complex crypto-related concerns, particularly those involving regulatory, financial, or reputational risks.
- Perform root cause analysis on escalated cases, identify customer pain points, and collaborate with internal teams to implement solutions.
- Train team members in handling complex and high-risk concerns, especially within the crypto domain.
- Operations, Policies & Reporting
- Develop, maintain, and continuously improve policies, procedures, and workflows to ensure efficient resolution of client concerns.
- Ensure proper workforce management, business continuity, and cost-efficient operations within the team.
- Prepare weekly and monthly performance reports that track team results, highlight pain points, and recommend improvements.
- Measure and analyze customer satisfaction, generate insights, and implement enhancements based on feedback.
- Stay updated with crypto and fintech industry trends, techniques, and best practices to maintain global customer service standards.
- Define, track, and report on KPIs and goals, ensuring continuous progress and alignment with business objectives.
- Other Duties
- Perform ad-hoc tasks or projects as assigned by leadership that may impact business operations and company goals.
What we expect from you:
- Qualifications
- Proven experience in account management, customer success, or client servicing, ideally with exposure to crypto/fintech or financial services.
- Strong background in customer escalations, incident, and problem management.
- Demonstrated leadership experience, including team supervision, coaching, and development.
- Excellent communication, interpersonal, and problem-solving skills with an empathetic approach to client interactions.
- Analytical mindset with the ability to interpret data, generate insights, and propose improvements.
- Strategic thinker with the ability to balance client satisfaction, business goals, and operational efficiency.
- Deep understanding of crypto products, markets, and industry trends; knowledge of fiat payment processes and support is a plus.
How much do crypto jobs pay?
The salaries for cryptocurrency jobs vary widely depending on the specific role, industry, location, experience, and other factors
However, in general, cryptocurrency jobs tend to pay relatively well compared to other industries
Here are some examples of average salaries for popular cryptocurrency jobs:
- Blockchain Developer: The average salary for a blockchain developer in the US is around $105,000 per year, with salaries ranging from $60,000 to $180,000 per year.
- Cryptocurrency Analyst: The average salary for a cryptocurrency analyst in the US is around $85,000 per year, with salaries ranging from $50,000 to $135,000 per year.
- Cryptocurrency Trader: The average salary for a cryptocurrency trader in the US is around $95,000 per year, with salaries ranging from $40,000 to $180,000 per year.
- Marketing and PR Manager: The average salary for a marketing and PR manager in the US is around $77,000 per year, with salaries ranging from $43,000 to $128,000 per year.
- Crypto Lawyer: The average salary for a crypto lawyer in the US is around $120,000 per year, with salaries ranging from $70,000 to $200,000 per year.
Is crypto jobs legit?
Yes, cryptocurrency jobs are generally legitimate, and the industry has created many job opportunities over the years
As the cryptocurrency industry has grown, it has attracted a significant number of legitimate businesses and organizations that require talented individuals to work in various roles, such as blockchain development, cryptocurrency analysis, trading, marketing, public relations, law, and compliance, among others
However, as with any industry, there are also fraudulent job postings and scams that try to take advantage of people looking for work
It is essential to be cautious and thoroughly research any company or job opportunity before applying or accepting a position
You should always verify that the job posting is from a legitimate company and never provide sensitive personal or financial information without ensuring that the opportunity is genuine
To avoid scams, you can do the following:
- Research the company before applying for a job or accepting a job offer. Check the company's website, social media, and reviews to ensure that it is legitimate.
- Verify the job posting and contact information. Ensure that the email, phone number, or website listed in the job posting is valid.
- Don't pay for a job or training. A legitimate company will not ask you to pay for a job or training.
- Be wary of job offers that sound too good to be true. If a job offer promises a high salary or unrealistic benefits, it could be a scam.
What careers are there in crypto?
The market of cryptocurrency jobs has grown rapidly in recent years, creating a wide range of career opportunities in various sectors
Here are some of the careers in crypto that you can explore:
- Blockchain Consultant: Consultants offer advice to businesses and organizations that are exploring the implementation of blockchain technology. They help with strategic planning, implementation, and optimization.
- Blockchain Developer: Developers are responsible for creating and maintaining blockchain-based applications and smart contracts. They need to have experience in coding languages like Solidity, C++, and Python.
- Crypto Compliance Officer: These professionals ensure that businesses operating in the crypto industry comply with relevant laws and regulations.
- Crypto Journalist: A journalist who specializes in reporting on cryptocurrencies and the blockchain industry. They write news articles, feature stories, and analysis.
- Crypto Lawyer: Lawyers who specialize in the crypto industry help navigate complex regulatory and legal frameworks.
- Cryptocurrency Analyst: An analyst researches and analyzes cryptocurrencies and the market trends. They provide insights on trading, investments, and risk management.
- Cryptocurrency Educator: Educators help individuals and businesses understand the concepts and technicalities of cryptocurrencies and the blockchain technology.
- Cryptocurrency Trader: Traders buy and sell cryptocurrencies on exchanges, making profits by predicting market movements.
- Marketing and PR Manager: These professionals are responsible for promoting crypto projects, managing the brand's online presence, and building community engagement.
Can you make a career out of cryptocurrency?
Yes, it is possible to make a career out of cryptocurrency
The cryptocurrency industry has grown rapidly in recent years, and there are now many job opportunities available in various sectors related to blockchain and digital currencies
Some of the most common career paths in cryptocurrency include blockchain development, cryptocurrency trading, cryptocurrency analysis, marketing and public relations, and cryptocurrency journalism
There are also roles in cryptocurrency consulting, law, and compliance, among others
To pursue a career in cryptocurrency, it is important to have a strong understanding of the technology and how it works
This may require education or training in computer science, economics, or finance, depending on the specific career path you choose
Additionally, keeping up with the latest developments in the industry is crucial to stay competitive and relevant
As with any career, success in the cryptocurrency industry also requires a strong work ethic, dedication, and a willingness to continuously learn and adapt to new developments
While the industry is still relatively new and rapidly evolving, it has the potential to offer exciting and rewarding career opportunities for those who are passionate about the technology and willing to put in the effort to succeed.
What is crypto jobs?
Crypto jobs refer to employment opportunities in the cryptocurrency industry
This can include jobs related to the development of cryptocurrency technology, such as blockchain development, as well as jobs in crypto-related companies, such as exchanges or payment processing firms
Some examples of crypto jobs include blockchain engineers, crypto traders, and compliance specialists
These jobs often require specialized knowledge and expertise in the field of cryptocurrencies and blockchain technology.