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| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Kraken Digital Asset Exchange | Philippines | $63k - $100k | |||
Kraken Digital Asset Exchange | Vietnam | $63k - $100k | |||
Kraken Digital Asset Exchange | Philippines | $63k - $100k | |||
CyberBrokers | Chicago, IL, United States | $54k - $90k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Coinbase | Remote | $140k - $165k | |||
Immutable | Australia | $72k - $150k | |||
Kraken Digital Asset Exchange | Remote | $36k - $70k | |||
Enya Labs | Palo Alto, CA, United States | $54k - $80k | |||
Gemini | Gurgaon, India | $36k - $70k | |||
Kraken Digital Asset Exchange | United States | $77k - $150k | |||
Trilitech | Remote | $45k - $63k | |||
Kraken Digital Asset Exchange | United States | $84k - $150k | |||
CoinGecko | Malaysia | $45k - $62k | |||
3x Education | United States | $22k - $54k | |||
Trilitech | Remote | $72k - $120k |
Kraken Digital Asset Exchange
$63k - $100k estimated
This job is closed
Client Onboarding Specialist - Philippines
Philippines /
Customer Services – Customer Support /
Remote Full-time
/ Remote
Apply for this job
Building the Future of Crypto
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.
What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.
Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission.
As a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures.
Become a Krakenite and build the future of crypto!
Proof of Work
The Team
Our Client Onboarding team is a critical component in ensuring that our newest clients join the mighty Kraken with minimal friction. Members of the Client Onboarding team have fantastic interpersonal skills, and a knack for assisting crypto newcomers while also remaining vigilant. While we greet each and every client with a smiling face and helping hand, we are always security-focused, and play a vital role in maintaining the secure integrity of Kraken. Acting as a gatekeeper, the Client Onboarding team comfortably escorts new users onto the platform, while stopping nefarious actors in their tracks. We use our cutting-edge tools, and situational awareness to identify where a client may experience difficulties, and provide them with top-notch guidance so that they can begin their crypto journey with Kraken. Client Onboarding Specialists are oftentimes the first point of contact for new users, which is why we take pride in being a friendly and approachable team that gets our clients started on the right foot.
This is a fully remote role requiring English fluency, based in Philippines. You must be willing to work evenings and weekends.
You will have the pleasure of ensuring that new clients are provided with a world class service and a 6-star experience within the client’s early life with Kraken. The role will be part of a high-performing team supporting our clients round the clock, and with the best reputation for security in the industry. The role is integral in connecting with clients, to ensure that barriers to clients’ success are removed.
The Opportunity
- Work on client’s KYC documents, using KYC applications and email tickets
- Review and verify the KYC documents submitted by the clients, to ensure documents are authentic and valid
- Validate the Proof of Residence submitted by the Clients
- Flag suspicious documents and escalate to the relevant team
- Respond to the Client’s enquiries regarding their applications or to upgrade to a higher tier
- Update Client’s information upon request
- Comply to Kraken’s Anti-Money Laundering policies and procedures
- Ensure that work is compliant to Kraken’s Quality and Risk guidelines
- Provide 6 star experience to the Clients in every interaction
- Ensure that process guidelines are followed in verifying the client
- Work with the team to meet the business objectives
- Leverage feedback for continuous improvement to the client onboarding process
Skills you should HODL
- Minimum of 2 years experience in customer service or business support role in a global shared services setting
- Strong cryptocurrency knowledge and passion
- Deep understanding of client satisfaction, dissatisfaction and NPS metrics
- Intellectually agile; able to grasp new concepts, ideas and changes to processes
- Ability to explain resolution and step by step processes to clients or internal co-workers when necessary
- Strong attention to workflow processes and details
- Proper business email etiquette with expertise in building and maintaining strong relationships with clients
- A high degree of personal organization and good time management
- Innovative thinking and creative problem-solving
- Highly developed interpersonal skills at all levels to achieve collaborative outcomes
- Deep orientation in data privacy and security
- Well-developed presentation skills and confident demeanor
- Strong verbal and written English communication skills
- Willing to work on a 24/7 rotating shifts, including holidays and weekends, and have Rest Days on week days
- No attendance or schedule adherence issues
Nice to Haves
- Experience with CRM software such as ZenDesk or Salesforce
- Global Shared Services experience strongly preferred
- Experience working in a financial account or any organization with high attention to risk compliance
- Fluency in the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean
Interested so far? Here’s how the hiring process will look:
- Pre-screen assessment - around crypto and customer support (to be completed in 72 hours)
- Video screen with our Talent Acquisition team (30 minutes)
- Interview with the team (60 minutes)
- Final interview with team managers/directors (60 minutes)
Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!
As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
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What does NFT mean?
NFT stands for non-fungible token
In the context of cryptocurrency, a non-fungible token is a unique digital asset (ussually an image) that represents ownership of a specific item, such as a work of art
Unlike cryptocurrencies like Bitcoin, which are interchangeable and can be divided into smaller units, non-fungible tokens are unique and cannot be divided or exchanged for other tokens on a one-to-one basis.
Can you make a career out of NFT?
Yes, it is possible to make a career out of NFTs
The NFT industry is rapidly growing, and as a result, there are many job opportunities emerging for individuals with a range of skills and expertise
Whether you are an artist, developer, marketer, analyst, or legal professional, there are many ways to get involved in the NFT industry and build a career
In addition, there are also many opportunities for entrepreneurs and investors to start their own NFT businesses or invest in NFTs
NFTs are being used in a variety of industries, from gaming to sports to music, and there are many opportunities to create new and innovative products and services using NFTs
To build a successful career in the NFT industry, it is important to stay up-to-date with the latest trends and developments, and to develop a strong network of contacts within the industry
You may also want to consider building your skills and expertise through training and education, such as online courses or workshops
Overall, the NFT industry offers many exciting opportunities for individuals who are passionate about digital art, blockchain technology, and innovation
With the right skills and expertise, you can build a rewarding and fulfilling career in this exciting field.
How do I start working with NFT?
If you're interested in working with NFTs, there are several steps you can take to get started:
- Build Your Network: Attend NFT events and join online communities to connect with others in the industry. This can help you build your network and learn about new opportunities.
- Create Your Own NFTs: If you're an artist or creator, consider creating your own NFTs and listing them for sale on a marketplace. This can be a great way to gain
- experience and build your portfolio.
- Educate Yourself: Begin by researching and learning about NFTs, including how they work, how they are created, and how they are used. There are many resources
- available online, such as blogs, forums, and tutorials, that can help you learn more about NFTs.
- Find Opportunities: Look for job postings and freelance opportunities related to NFTs. There are many NFT platforms, marketplaces, and companies that are hiring
- for various roles in the industry.
- Identify Your Skills: Think about your skills and experience, and consider how they might be useful in the NFT industry. For example, if you're an artist, you ,might consider creating your own NFTs, while if you're a developer, you might look for opportunities to work with NFT platforms.
What kind of job is in the NFT?
As a relatively new technology, there are several emerging NFT jobs within the NFT industry:
- NFT Analysts: Analysts research and analyze NFT market trends and provide insights to buyers and sellers.
- NFT Artist/Creator: Artists and creators are the driving force behind NFTs, and they are responsible for creating the unique digital content that is tokenized ,and sold as NFTs.
- NFT Consultants: Consultants provide advice and guidance to creators and platforms on best practices for creating, listing, and selling NFTs.
- NFT Legal Advisors: Lawyers are needed to navigate the legal complexities of NFTs, including issues related to intellectual property, copyright, and tax laws.
- NFT Marketing Specialists: Marketing specialists help creators and platforms to promote their NFTs and attract buyers.
- NFT Developers: Developers are responsible for creating the NFT platforms that allow creators to mint, list, and sell their NFTs.
- NFT Go-to-Market Specialist is a marketing professional who specializes in developing and executing strategies to bring NFTs to market. This role involves working closely with NFT creators, platforms, and marketplaces to develop marketing plans that promote NFTs and drive sales.