Solana Jobs
2,290 jobs found
| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
bloXroute Labs | Remote | $100k - $150k | |||
Oh | Remote | $70k - $120k | |||
Solforge Network | Remote | $90k - $105k | |||
P2P. org | European Union | $36k - $54k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Dune | United States | $84k - $115k | |||
Asymmetric Research | Remote | $122k - $156k | |||
Remote VA | Remote | $72k - $75k | |||
Mawari Technologies Inc | Remote | $110k - $120k | |||
Mawari Technologies Inc | Remote | $110k - $120k | |||
Hylo | United States | $10000k - $15000k | |||
raccoons.dev | Singapore, Singapore | $77k - $115k | |||
raccoons.dev | Malaysia | $126k - $138k | |||
Zeta Markets | Singapore, Singapore | $10000k - $18000k | |||
Solforge Network | Remote | $84k - $150k | |||
Solforge Network | Remote | $87k - $120k |
Technical Support Manager
Responsibilities
- Lead and mentor the technical support team by defining responsibilities and procedures
- Assess, select and implement new customer support tools to enhance team efficiency to align with bloXroute products
- Continuously improve the technical support processes to enhance team efficiency and deliver an exceptional experience
- Establish clear workflows, SLAs (Service Level Agreements), and escalation protocols
- Manage and escalate technical solutions to Engineering teams to resolve all concerns and communicate to users in a timely manner
- Ensure the team has clear documentation of technical issues, solutions and feedback
- Maintain a deep understanding of all products and services to effectively guide and support the team
- Guide new users, blockchains, miners and businesses through the onboarding process ensuring they are fully able to use products and services
- Provide regular reports on key performance indicators such as resolution times, user satisfaction and team productivity
- Conduct research to improve software and utilize data to provide insights and recommended action plans
- Understand users’ goals and objectives, and provide a strategic insight on how to help them achieve their success with bloXroute solutions
- Customize support tools to meet customer needs and team workflows
Requirements
- 5+ years of experience as a Technical Support Manager or relevant experience
- Proven management skills with the ability to motive, coach and develop a high-performing team Understanding of ETH (EVM) or Solana blockchain networks
- Experience with using web3 (like web3py, web3js) clients to query blockchain data
- Understanding of blockchain nodes and p2p networks
- Experience with managing large amount of users via social networks
- Excellent communication skills, with the ability to build rapport and trust with users
- Proven problem solving skills with a proactive approach
What does an Solana developer do?
As a Solana developer, your responsibilities would include designing, implementing, and maintaining applications on the Solana blockchain platform using Rust programming language
This would involve using the Solana software development kit (SDK) to write smart contracts and build decentralized applications (dApps) that make use of the platform's features and capabilities
You would also be responsible for ensuring that your dApps are secure, efficient, and scalable, and for testing and debugging your code to ensure its correct behavior
Additionally, you may be involved in the ongoing development and improvement of the Solana platform itself, working with other members of the Solana community to drive innovation and advance the state of blockchain technology.