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Director of IT
Remote /
Tech â MIS /
Remote Full-time
/ Remote
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What is Polygon Labs?
Polygon Labs is the leading blockchain development platform, offering scalable, affordable, secure and sustainable blockchains for Web3. Its growing suite of products offers developers easy access to major scaling solutions including L2 (ZK Rollups and Optimistic Rollups), sidechains, hybrid, stand-alone and enterprise chains, and data availability. Polygon Lab's scaling solutions have seen widespread adoption with tens of thousands of decentralized applications hosted, 1.6B+ total transactions processed, 180M+ unique user addresses, and $7B+ in assets secured. Polygon Labs is carbon neutral with the goal of leading the Web3 ecosystem in becoming carbon negative.
Polygon has grown from a small startup into a remote-first global company with hundreds of distributed employees. Along with the growth in team members has come growth in the number of tools and services needed to help all those team members work efficiently. Thatâs where the IT team comes in. Weâre seeking someone experienced to lead and grow the existing IT team into an efficient powerhouse.
Responsibilities
- Manage and scale the IT team.
- Own, integrate, and maintain all tools and services used internally across the org, including, but not limited to HRIS apps, Support Ticketing systems, Productivity Suites, CRM apps, Teleconferencing apps, source code & password management services.
- Implement best practice policies and procedures for onboarding, offboarding, scaling, security, backups, inventory lists, and disaster recovery for all services.
- Procurement and management of laptops, mobiles, and other hardware.
- Coordinate monitoring performance and availability of services with the DevOps team.
- Coordinate with teams across the org to manage capacity planning for all services, including maintaining and managing license pools for services.
- Manage the acquisition of new tools, from requirements gathering through candidate selection and testing, to purchase and deployment with rollout planning and integration with existing tools.
- Coordinate with HR & team leads to manage standardized employee groupings across tools, and to customize workflows and admin rights per team within tools and services.
- Design staff onboarding and exit procedures and policies for services in coordination with HR & team leads.
- Coordinate with the Finance team to standardize payment policies and methods for services across the org.
- Manage end-user training plans and documentation for service use.
Requirements
- This is a hands-on role that requires both technical and managerial expertise. Though you'll be designing and implementing policies and procedures, you'll also be actively maintaining services and designing automation to standardize performing routine service admin tasks.
- Youâve led and scaled an IT team in the past.
- You've deployed and managed Email, Calendaring, Office Suite, virtual meeting, and file-sharing services for orgs > 150 people, preferably using Google Workspace. Experience with supporting global orgs and/or 500+ people is a plus.
- Experience using MDM software to standardize tools deployment across org teams and devices.
- You've supported HR, finance, and legal applications.
- Experience with supporting applications and services on Linux & OSX. Experience supporting mobile is a plus.
- High aptitude for understanding and learning new software packages, and the ability to understand end business processes is essential.
- Bonus if you've used a source code control system to store service configs and track config updates for services.
How youâll work
- We're a global, distributed team because we take talented, motivated people where and when we find them.
- That means you'd be one of over 400 remote employees working in 80 countries. You'll manage your availability along with the availability of resources to support the varied operational, functional, and regulatory needs of people employed in so many locations, and using so many service providers to connect to company systems.
- Youâll manage a globally distributed team of IT engineers for 24/7 coverage.
- You'll partner with Security and DevOps team members in locations where employees are clustered to meet availability objectives and to accommodate location and team-specific service requirements.
Benefits
The goal of the Polygon Labs total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan includes, the following benefits:
Remote first global workforce
Industry leading Medical, Dental and Vision health insurance fully covered for each employee*
Company matching 401k with 6% match*
$1,500 Home Office Set Up Allowance
$2,000 Annual Employee Development Program
Unlimited PTO
Book Allowance ProgramâŚ$200 per year
Company issued laptop
*In certain countries medical, dental and vision is fully covered for any dependents. This is country and plan specific.
Polygon is committed to a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
If you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.
Learn More about Polygon
Website | Twitter |  Ecosystem Twitter | Developer Twitter | Studios Twitter | Telegram | Reddit | Discord | Instagram | Facebook | LinkedIn
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What is 401(K) plan?
A 401(k) plan is a type of employer-sponsored retirement savings plan that allows workers to save and invest for their retirement on a tax-deferred basis
Contributions to a 401(k) plan are made through payroll deductions and are generally invested in a variety of financial instruments, such as stocks, bonds, and mutual funds
The tax-deferred nature of the 401(k) plan means that the money you contribute to the plan is not subject to income tax until you withdraw it in retirement, which can help you save more for retirement
Many employers also offer matching contributions to their employees' 401(k) plans, which can help boost your retirement savings even more.