CRM Jobs in Web3

Crypto.com was founded in 2016 on a simple belief: it's a basic human right for everyone to control their money, data and identity. With over 5 million users on its platform today, Crypto.com provides a powerful alternative to traditional financial services through the Crypto.com App, the Crypto.com Card, the Crypto.com Exchange and Crypto.com DeFi Wallet, turning its vision of "cryptocurrency in every wallet" into reality, one customer at a time.

Crypto.com is built on a solid foundation of security, privacy and compliance and is the first cryptocurrency company in the world to have ISO27001:2013 and PCI:DSS 3.2.1, Level 1 compliance. Crypto.com is headquartered in Singapore with a 4,000+ strong team.

For more information, please visit www.crypto.com.

Responsibilities

• Interface with development teams to estimate work efforts, define milestones and manage resources.
• Assist CRM Team to coordinate and oversee project development from start to completion
• Liaise with cross-functional stakeholders to ensure a thorough scoping of technical requirements and subsequent timely-delivery of projects
• Communicate project status, potential bottlenecks, and key deliverables to both internal and external stakeholders in an effective manner
• Assist in the planning and quality assurance (QA) for various data tracking events and integration projects across product lines
• Support the CRM team in new trailblazing initiatives to propel growth
• Maintain relevant project documentation to ensure timely delivery and project milestones
• Point of communication between various teams internally and vendors externally

• 2+ years of project management/ growth experience
• Working knowledge of customer data platforms (CDP) and role they play as the nexus of a growth stack
• Ability to integrate CDP with retention, acquisition and data visualisation tools (e.g. MixPanel, Tableau)
• Proven experience in managing customer lifecycle programmes with leading CRM suite (e.g. Braze, Salesforce, Responsys, Hubspot)
• Proficient in API and liquid scripting for the automation and dynamic personalisation of campaigns
• Proficient with project management tools, methodologies, and best practices
• Analytical skills to query and make sense of complex datasets with SQL
• Experience in drafting product requirement documents (PRD)
• Strong communication skills to liaise with both internal stakeholders and external vendors
• Excellent command of English, both written and verbally
• Intrinsically motivated with a can-do attitude; always looking for creative ways to circumvent challenges with minimal supervision
• Meticulous and organised
• Interest and knowledge in cryptocurrency, DeFi, NFT, web3 space is a plus

• We offer an attractive compensation package working in a cutting-edge field of Fintech.
• Huge responsibilities from Day 1. Be the owner of your own learning curve. The possibilities are limitless and depend on you
• You get to work in a very dynamic environment and be part of an international team
• You will get to have involvement in developing a brand new product from scratch alongside with a talented team