DeFi Jobs

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Job Position Company Posted Location Salary Tags

Ankr

San Francisco, CA, United States

$63k - $73k

BlockchainStaffingNinja

New York, NY, United States

$63k - $75k

BlockchainStaffingNinja

United States

$63k - $75k

Crypto.com

Hong Kong, Hong Kong

Zero Hash

Rome, Italy

$84k - $100k

Umee

United States

Coinbase

Miami, FL, United States

$45k - $87k

dot.LA

Los Angeles, CA, United States

Zero Hash

Chicago, IL, United States

Trust Machines

New York, NY, United States

$90k - $90k

Zero Hash

Rome, Italy

$84k - $100k

Maven

London, United Kingdom

BitGo

New York, NY, United States

$63k - $90k

Coinbase

Miami, FL, United States

Orbis

New York, NY, United States

$150k - $180k

Web3 Head of Customer Success

Ankr
$63k - $73k estimated
CA San Francisco, California, United States
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Paving the way to the open internet of the future, Ankr offers node solutions for over 50 different chains and a “1 click” API service for Ethereum, Binance Smart Chain, Polygon, Avalanche and more. Our primary mission is to help usher in developers into the web3 ecosystem. To do this, we pioneer new solutions to solve some of the most pressing problems across decentralized systems and the DeFi movement, to lower the entry barrier for everyday people, enterprises, and developers to contribute to blockchain ecosystems.

Check us out:https://www.ankr.com/

Ankr was founded in 2017 in Berkeley, California. The founding team and headquarters are based in San Francisco. Ankr has a distributed team of over 150+ people operating remotely and from San Francisco, Shanghai, Moscow, and Amsterdam offices.

The next phase of the internet is based on distributed networks which make the new generation of platforms, applications and services more private, secure, reliable and censorship-resistant. By cutting out intermediaries and gatekeepers, builders and users gain back control over their applications and data. Our mission is to make web3 easy to use for everyone!

We are looking for a Head of Customer Success who can deliver value and impact tooptimize the customer experience from onboarding, and adoption to retention and growth. This leader is a results-driven and experienced Head of Customer Success who will be responsible for leading a team of talented Success folks with the goal to accelerate growth and retain our most important customers.
This individual is passionate and motivated by the idea of selling a disruptive technology solution in the web3 space and implementing a success plan to retain and grow revenue long-term. Core responsibilities will include building a plan and team to drive an innovative approach of success and account management that becomes an extension of our product. Our ideal candidate will have a proven track record of success in the developer/ infrastructure space and is familiar with blockchain technologies.

What You'll Do

    • Develop and design customer journeys and plans that support a customer's long-term growth with Ankr
    • Partner with Sales on creating success plans for customers after the sale is complete.
    • Work proactively with our customers to identify churn risks and growth opportunities.
    • Own the onboarding, adoption, retention, and growth strategy behind our most important customers.
    • Set up regular meetings with top customers to understand feedback and how we can continue to work closer with them long term.
    • Set individual success targets with the success team.

What You'll Bring

    • At least 3-5 years managing a Customer Success team.
    • Demonstrated experience leading CS teams in a SasS model or Enterprise software.
    • Exemplary communication skills, leadership skills, and analytical skills.
    • Proven track record of CS success.
    • Experience building success plans for different verticals of customers.
    • Experience partnering with other organizations such as sales, finance, and support to constantly support our customers with a focus on growth and retention.
    • Ability to share the vision, understand and define requirements, design practical solutions, develop supporting. business cases and implement solutions for prospects and partners.

Bonus

    • You have been part of an early/mid stage start-up before.
    • You have experience in web3 or are passionate about learning more.

ANKR is an equal-opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability.

How do I get a job at DeFi?

Getting a job in the DeFi (decentralized finance) industry can be a competitive process, but there are a few steps you can take to increase your chances of finding a job in this field:

  1. Build up your skills and knowledge: To work in DeFi, you'll likely need to have a strong understanding of blockchain technology, as well as other related technologies such as smart contracts and cryptocurrency. Consider taking online courses or earning a degree in a relevant field to build up your skills and knowledge.
  2. Network with industry professionals: Attend meetups and conferences related to DeFi and make connections with professionals in the industry. Networking can be a valuable way to learn about job openings and get your foot in the door at a DeFi company.
  3. Create a strong online presence: Many DeFi companies will look at your online presence (such as your LinkedIn profile and personal website) when considering you for a job. Make sure to showcase your skills and accomplishments online and keep your profile up to date.
  4. Apply for relevant job openings: Keep an eye out for job openings at DeFi companies and apply for positions that align with your skills and experience. Apply for DeFi Jobs without Experience. Tailor your resume and cover letter to the specific job you're applying for and highlight any relevant experience or skills you have.
  5. Consider internships or volunteer work: DeFi Internships or volunteer work can be a great way to get your foot in the door and gain valuable experience in the DeFi industry. Many companies also offer internships to students, so consider applying for an internship if you're still in school.
  6. Be persistent: keep trying if you don't get a job right away. It can take time to find the right opportunity, but with the right skills and determination, you can land a job in the DeFi industry.