| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Fireblocks | Remote | $77k - $101k | |||
Binance | Europe |
| |||
TON Society | British Virgin Islands | $76k - $90k | |||
Whistler Partners | New York, NY, United States | $250k - $275k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Lazer | Canada | $81k - $112k | |||
Noble | Remote | $112k - $150k | |||
Improbable | London, United Kingdom | $87k - $93k | |||
Coinhako | Singapore, Singapore | $62k - $75k | |||
Mangopay | Remote | $45k - $75k | |||
Okx | Remote | $84k - $107k | |||
Zetachain | Remote | $22k - $54k | |||
Uniswapfoundation | Remote | $68k - $90k | |||
21cotechnologies | Remote | $235k - $265k | |||
MetaWealth | Bulgaria | $86k - $90k | |||
IntelliPro | San Francisco, CA, United States | $84k - $150k |
The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocksâ platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more.Â
What youâll doÂ
Ready to join the fast-paced world of navigating the shifting landscape of regulations for cryptocurrency and DeFi? Weâre looking for an experienced Technical Support Engineer to join a newly formed Americas Support team. As a Technical Support Engineer, you will deal with the most challenging and complex problems in the Defi and Web 3.0 space. You will support Fireblocks's continued hyper-growth and work closely with many teams, including Site Reliability, DevOps, Product and Engineering.
Our Frontline Support Team operates on a 24/7 basis 365 days out of the year, including all major holidays which are paid overtime. Each frontline team member is assigned to a 5x8 schedule including one weekend day (5 shifts per week, 8 hours per shift. For Eg: Wednesday-Sunday or Sunday-Thursday etc. ) determined through a requirement and seniority-based shift bid process.
This role will be expected to work hybrid form the NYC or Boston office.Â
Responsibilities
- Owning problems through to resolution using all available resources at your disposal.
- Provide real-time support using Slack and remote troubleshooting during US time zone (US East and US West)
- Deliver best-in-class technical support for Fireblocks's SaaS platform.
- Escalate technical issues to the Senior Support Team as required.
- Collaborate with the Senior Support team during outage situations and participate in war room calls.Â
- Adoption and adherence to business processes and policies.
- Since the Frontline Support team is our first line of defense, The expectation is to handle customer queries and escalations professionally with meticulous case management and documentation.Â
Minimum Requirements
- At least 1-2 years experience as a Technical Support Engineer (or a similar role)Â
- Ability to work under high pressure and troubleshoot with effective time management
- Work ethics/ability to work unorthodox hours in case needed
- API implementation and debugging
- Excellent communications skills, both oral and written
- Excellent troubleshooting and analytical skills
Preferred Qualifications Â
- BS/BA degree in Computer Science or equivalent field
- Prior experience supporting SaaS-based products or relevant experience in financial services, technology, and/or technical support
- Knowledge of Databases, Kibana, Grafana, OpenSearch, Scripting (Python/Perl/Bash/Javascript) or LogStash
- Understanding of cryptographic algorithms utilized by public blockchain networks (e.g., elliptic curve, symmetric and public key cryptography, hashing, and other cryptography-related topics)
For employees hired to work remotely from New York, or from our NYC HQ, Fireblocks is required by law to include a reasonable estimate of the compensation range for this role. This range is specific to New York City, and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as years of experience, skills, and other business needs.
It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. A reasonable base salary range estimate for this position is $77,000 to $101,000. The base salary is one component of the total compensation package, which for some roles may include a target bonus, a very competitive equity grant, and very generous benefits. While we believe competitive compensation is a critical aspect of you deciding to join us, we do hope you also spend time considering why our mission and culture are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are.
Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms.Â
Please see our candidate privacy policy here.
How do I get a job at DeFi?
Getting a job in the DeFi (decentralized finance) industry can be a competitive process, but there are a few steps you can take to increase your chances of finding a job in this field:
- Build up your skills and knowledge: To work in DeFi, you'll likely need to have a strong understanding of blockchain technology, as well as other related technologies such as smart contracts and cryptocurrency. Consider taking online courses or earning a degree in a relevant field to build up your skills and knowledge.
- Network with industry professionals: Attend meetups and conferences related to DeFi and make connections with professionals in the industry. Networking can be a valuable way to learn about job openings and get your foot in the door at a DeFi company.
- Create a strong online presence: Many DeFi companies will look at your online presence (such as your LinkedIn profile and personal website) when considering you for a job. Make sure to showcase your skills and accomplishments online and keep your profile up to date.
- Apply for relevant job openings: Keep an eye out for job openings at DeFi companies and apply for positions that align with your skills and experience. Apply for DeFi Jobs without Experience. Tailor your resume and cover letter to the specific job you're applying for and highlight any relevant experience or skills you have.
- Consider internships or volunteer work: DeFi Internships or volunteer work can be a great way to get your foot in the door and gain valuable experience in the DeFi industry. Many companies also offer internships to students, so consider applying for an internship if you're still in school.
- Be persistent: keep trying if you don't get a job right away. It can take time to find the right opportunity, but with the right skills and determination, you can land a job in the DeFi industry.