Bitcoin Jobs in United States

CoinFlip is a leading financial services platform focused on the digital economy. Headquartered in Chicago, CoinFlip operates the world’s largest network of cryptocurrency ATMs by volume and an over-the-counter trading desk, giving the world quick, easy, and secure access to the benefits of cryptocurrency.

CoinFlip placed No. 60 on the 2021 Inc. 5000 list, making it the top-ranked cryptocurrency company in the most prestigious ranking of the nation’s fastest-growing private companies. CoinFlip was also named the 2021 #1 fastest-growing company in Chicago by Crain’s and was awarded the 2021 Silver Stevie ® Award for Customer Service.

With a 5-year growth rate of 1,715,091.9%, the company is looking to quickly expand its current headcount across all departments. It’s an exciting time to join CoinFlip as it plans to add additional business lines, expand internationally, and cement itself as a leading fintech company.

We’re seeking a CoinFlip Trade Desk Account Manager responsible for the day-to-day operations of the trade desk by assisting clients in executing trades via Bank Wire and ACH transfers as well as to develop relationships with prospective clients, onboard new clientele, and maintain client relations through call, text and email communications.

Responsibilities

• Field prospective/current client’s inbound calls, texts and emails & make outbound efforts to further assist clientele & promote our services
• Utilize company compliance policies and standard operating procedure documents to accurately and effectively complete tasks. Partner with compliance to identify and report suspicious activity via internal SAR tickets
• Develop & Maintain relationships with clients and prospects
• Educate clients on the basics: wallets (walkthroughs), Bitcoin and other crypto offerings
•  Track individual progress on a quarterly basis through:
• Call Quality
• Electronic Correspondence Quality
• Approved Registration Ratio
• Approved to Trading Ratio
• Average Trades Per Client 
• Other duties as assigned

Requirements

• Minimum 5 years of experience in customer service / client relations required
• Basic Crypto Knowledge Preferred Strong organizational skills
• Excellent written and verbal communication
• Understanding of risk controls, policies, and procedures. Creative and Analytical thinking Ability to work with all levels of management
• Computer proficiency 
• Flexibility with working hours

Nice to Have:

• Basic knowledge of cryptocurrency and blockchains
• General passion and knowledge of fintech and crypto

Working at CoinFlip means collaborating with experienced, people-first leaders with a clear vision and a track record of success. We offer a collaborative, positive working environment where we encourage employees to balance productivity with the need to recharge the batteries. And of course, you get paid pretty well - we offer competitive compensation packages, including equity, performance-based incentives, and competitive benefits for full-time employees.

CoinFlip values diversity in the workplace and is an equal opportunity employer. We are committed to providing an inclusive and accessible work environment. We thank all candidates who apply, but only those selected for an interview will be contacted. By applying to this role, you give express consent that CoinFlip may send you informational text (SMS) messages regarding this role, your application, and the application process. You can cancel the SMS service at any time by replying "STOP" to the text message you received. If at any time you forget what keywords are supported, just reply "HELP" to the text message you received.  Message and data rates apply. If you require an accommodation, please let us know. We will work with you to meet your needs.