Customer Support Web3 Jobs in United States

Role based within Austin, Texas working remotely

About Us

Cryptio is a back-office platform for digital assets that transforms digital asset data into auditable records for accounting, treasury, and tax filings. We import and process fragmented crypto activity into GAAP and IFRS-grade ledgers, sync unlimited blockchain transactions, wallets, exchanges, and custodians, and track and reconcile your DeFi activity. With Cryptio, you can automatically track realized and unrealized gains and losses with cost basis details, live market rates, and more.

Our powerful financial reporting is connected to your current accounting tools and we seamlessly links to your existing accounting or ERP solution like Xero, Quickbooks, and Netsuite. We are compliant with major data and privacy regulations and built to meet accounting standards. Cryptio is trusted by the top crypto enterprises for their reporting, audits, and accounting and it's perfect for crypto native companies, financial institutions, and accounting professionals.

The Role

You will be the primary point of contact for customers and will be responsible for resolving customer inquiries and issues promptly and efficiently. The Customer Support Specialist will also work closely with the tech-support and product development team to identify and resolve any issues that arise.

Responsibilities

• Respond to customer inquiries and issues via email, phone, and our Zendesk support platform
• Troubleshoot and assist in resolving any technical issues that arise
• Continuously improve product and customer service knowledge through training and development
• Monitor customer support metrics and assist in providing regular updates to senior management
• Help customers to understand and use Cryptio's platform
• Collaborate with the sales and success teams to ensure customer needs are met
  
  

• Minimum 1 years experience in a customer support role
• Fluent in English and Spanish
• Strong customer service orientation and excellent communication skills
• Strong problem-solving and analytical abilities
• Proven ability to work independently and as part of a team
• Ability to adapt to new technologies and software quickly
• Experience with Zendesk and knowledge of blockchain and crypto assets is a plus
• Strong attention to detail and ability to multitask in a fast-paced environment
  
  

• Full-remote and flexible working
• Private Medical care
• 25 days paid holiday (plus bank holidays) + your birthday off
• $200 home office budget
• Macbook Pro
• Company socials and annual trip
• Training & Development