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Coins.phš Taguig, National Capital Region | $90k - $110k |
About us
At Presail, we make Web3 investment infrastructure. Weāre on a mission to make it possible for retail investors to invest in startups that are not yet openly traded on public exchanges, and use Web3 technology to remove the barriers in traditional finance that have made venture investing inaccessible to anyone other than the rich and well-connected.
Presail was founded in 2021, originally built to help crypto investors correctly report their taxes. After working on an investor-oriented product for a while, we realised that the best way to serve the investors in the space was to make a platform for the projects and investment funds they were investing in. Today, our platform helps our customers raise funds, vest tokens, and manage their investors in a safe and compliant way. The verdict from our customers is clear: Presail helps them stay on top of everything, reduces their exposure to scams and bad actors, and plays a crucial role in their compliance work.
About the team
We pride ourselves on making a big impact with a small team. Our team of ten people works to deliver exceptional products and customer service that place our users in the centre. Our offices are located in Oslo, but we are a remote-friendly company that hires from anywhere in the world.
About the role
As a Customer Success Manager at Presail, you will play a critical role in ensuring our clients' success and satisfaction. Your responsibilities will be divided into two primary areas.
Firstly, you will serve as the primary point of contact for our valued customers, playing a central role in addressing their needs and concerns. Your duties will include providing chat support to assist customers in overcoming daily challenges and facilitating effective communication with our product and development teams to promptly resolve any concerns.
Secondly, your role is pivotal in building and maintaining post-sales activities. You will be responsible for fostering the adoption, implementation, onboarding, and expansion of Presail products. Your clear and compelling communication skills will be instrumental in inspiring customers to make the most of Presail's products, solutions, and services. This position reports directly to the COO.
What youāll do
- Act as the primary point of contact for core Presail customers through our live Telegram chat-support, ensuring top-notch customer service.
- Lead post-sales activities, including onboarding, product adoption, and upsell opportunities, while collaborating closely with the COO.
- Create product-related announcements (e.g., posts, videos etc .) to increase product awareness
- Collect and relay vital customer feedback to the Product Team
- Identify & drive initiatives related to new systems and processes and improve the overall customer success function
- Create a single source of truth on how to reply to customers (e.g., internal FAQ playbook)
What you'll need
- Expertise and experience from the crypto industry related to DeFi, blockchain, or Web3 investments
- Experience working in or building a tech startup
- Excellent verbal and written communication skills
- Excellent problem-solving skills
- Exhibit strong analytical and strategic thinking skills
- Exhibit a strong sense of ownership and ability to demonstrate leadership within a performance-base culture
- Availability to work in the East Coast of the US
Nice-to-haves
- Experience with setting up and managing relevant customer success tools
- Technical background or experience with product development
What youāll get in return
- $ 70.000 - $ 85.000 salary, depending on your seniority and how well you fit the role
- Meaningful co-ownership through our employee stock option plan.
- 5 weeks of paid vacation time, in addition to your national holidays
- Premium health insurance, including dental and vision insurance
- A workstation stipend. Weāll set you up with the work computer of your dreams!
- Flexibility: Work from anywhere in the world. Begin and end your workday whenever you want
- Boundaries: The work week is 40 hours. For this particular position we are looking for someone available to work 4 weekdays + 1 day during the weekend
Does this sound like the perfect job for you? Apply now. If you donāt meet the exact requirements but still think that what we do is awesome apply anyway - weād like to get in touch!
How much do crypto jobs pay?
The salaries for cryptocurrency jobs vary widely depending on the specific role, industry, location, experience, and other factors
However, in general, cryptocurrency jobs tend to pay relatively well compared to other industries
Here are some examples of average salaries for popular cryptocurrency jobs:
- Blockchain Developer: The average salary for a blockchain developer in the US is around $105,000 per year, with salaries ranging from $60,000 to $180,000 per year.
- Cryptocurrency Analyst: The average salary for a cryptocurrency analyst in the US is around $85,000 per year, with salaries ranging from $50,000 to $135,000 per year.
- Cryptocurrency Trader: The average salary for a cryptocurrency trader in the US is around $95,000 per year, with salaries ranging from $40,000 to $180,000 per year.
- Marketing and PR Manager: The average salary for a marketing and PR manager in the US is around $77,000 per year, with salaries ranging from $43,000 to $128,000 per year.
- Crypto Lawyer: The average salary for a crypto lawyer in the US is around $120,000 per year, with salaries ranging from $70,000 to $200,000 per year.
Is crypto jobs legit?
Yes, cryptocurrency jobs are generally legitimate, and the industry has created many job opportunities over the years
As the cryptocurrency industry has grown, it has attracted a significant number of legitimate businesses and organizations that require talented individuals to work in various roles, such as blockchain development, cryptocurrency analysis, trading, marketing, public relations, law, and compliance, among others
However, as with any industry, there are also fraudulent job postings and scams that try to take advantage of people looking for work
It is essential to be cautious and thoroughly research any company or job opportunity before applying or accepting a position
You should always verify that the job posting is from a legitimate company and never provide sensitive personal or financial information without ensuring that the opportunity is genuine
To avoid scams, you can do the following:
- Research the company before applying for a job or accepting a job offer. Check the company's website, social media, and reviews to ensure that it is legitimate.
- Verify the job posting and contact information. Ensure that the email, phone number, or website listed in the job posting is valid.
- Don't pay for a job or training. A legitimate company will not ask you to pay for a job or training.
- Be wary of job offers that sound too good to be true. If a job offer promises a high salary or unrealistic benefits, it could be a scam.
What careers are there in crypto?
The market of cryptocurrency jobs has grown rapidly in recent years, creating a wide range of career opportunities in various sectors
Here are some of the careers in crypto that you can explore:
- Blockchain Consultant: Consultants offer advice to businesses and organizations that are exploring the implementation of blockchain technology. They help with strategic planning, implementation, and optimization.
- Blockchain Developer: Developers are responsible for creating and maintaining blockchain-based applications and smart contracts. They need to have experience in coding languages like Solidity, C++, and Python.
- Crypto Compliance Officer: These professionals ensure that businesses operating in the crypto industry comply with relevant laws and regulations.
- Crypto Journalist: A journalist who specializes in reporting on cryptocurrencies and the blockchain industry. They write news articles, feature stories, and analysis.
- Crypto Lawyer: Lawyers who specialize in the crypto industry help navigate complex regulatory and legal frameworks.
- Cryptocurrency Analyst: An analyst researches and analyzes cryptocurrencies and the market trends. They provide insights on trading, investments, and risk management.
- Cryptocurrency Educator: Educators help individuals and businesses understand the concepts and technicalities of cryptocurrencies and the blockchain technology.
- Cryptocurrency Trader: Traders buy and sell cryptocurrencies on exchanges, making profits by predicting market movements.
- Marketing and PR Manager: These professionals are responsible for promoting crypto projects, managing the brand's online presence, and building community engagement.
Can you make a career out of cryptocurrency?
Yes, it is possible to make a career out of cryptocurrency
The cryptocurrency industry has grown rapidly in recent years, and there are now many job opportunities available in various sectors related to blockchain and digital currencies
Some of the most common career paths in cryptocurrency include blockchain development, cryptocurrency trading, cryptocurrency analysis, marketing and public relations, and cryptocurrency journalism
There are also roles in cryptocurrency consulting, law, and compliance, among others
To pursue a career in cryptocurrency, it is important to have a strong understanding of the technology and how it works
This may require education or training in computer science, economics, or finance, depending on the specific career path you choose
Additionally, keeping up with the latest developments in the industry is crucial to stay competitive and relevant
As with any career, success in the cryptocurrency industry also requires a strong work ethic, dedication, and a willingness to continuously learn and adapt to new developments
While the industry is still relatively new and rapidly evolving, it has the potential to offer exciting and rewarding career opportunities for those who are passionate about the technology and willing to put in the effort to succeed.
What is crypto jobs?
Crypto jobs refer to employment opportunities in the cryptocurrency industry
This can include jobs related to the development of cryptocurrency technology, such as blockchain development, as well as jobs in crypto-related companies, such as exchanges or payment processing firms
Some examples of crypto jobs include blockchain engineers, crypto traders, and compliance specialists
These jobs often require specialized knowledge and expertise in the field of cryptocurrencies and blockchain technology.