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| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Binance | Vietnam |
| |||
Binance | South America |
| |||
Pintu | Setiabudi, Indonesia | $54k - $72k | |||
Keyrock | Brussels, Belgium | $72k - $80k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Binance | Manila, Philippines |
| |||
Etherscan | Malaysia | $53k - $72k | |||
OKX | Hong Kong, Hong Kong | $90k - $106k | |||
MakersPlace | United States |
| |||
Cash App | Atlanta, GA, United States | $222k - $272k | |||
CoinFlip | Chicago, IL, United States | $110k - $115k | |||
Clearmatics | London, United Kingdom | $63k - $75k | |||
3RM.co | San Francisco, CA, United States | $100k - $175k | |||
Cash App | United States | $222k - $272k | |||
Cash App | Atlanta, GA, United States | $167k - $204k | |||
OKX | Kuala Lumpur, Malaysia |
|
Binance
This job is closed
Customer Support Shift Leader (Japanese Language)
Vietnam, Ho Chi Minh /
Customer Support ā Customer Support /
Full-time: Remote
/ Remote
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Binance is the global blockchain company behind the worldās largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
Responsibilities:
- Manage CS team's daily shifts: monitor, supervise and assess CS agents' daily activities and have a good understanding of their work performance, with the main purpose of improving the overall service quality.
- Manage team members' work shift schedule, and balance, and adjust key performance metrics to meet a high standard of quality and volume.
- Develop plans for implementing new products and business processes; including working with the training supervisor to develop and implement training programs, and provide input for business process optimization.
- Participate in the formulation and execution of CS processes, SLA, work plans and responsible for overall service quality delivery and team performance achievement.
Requirements:
- Bachelor's degree or diploma: Prior CS experience with exposure to a Crypto industry background will be an advantage.
- Strong experience in Customer Service/Contact Centre Team Management.
- Native/Fluent in Japanese and Business competency in English.
- Skilled in MS office suite of similar including WORD/EXCEL/PPT etc for data analysis and reporting.
- Understand clearly all KPI components and calculation to manage your team effectively.
- Familiar with CS operations and business processes, with a strong ability for problem-solving and a strong number-driven approach.
- Able to work under pressure, Show a good sense of responsibility, and a passion for CS management.
- Able to handle Multiple tasks.
- Can accept to work under different work shifts.
- High level of honesty, integrity, proactive and meticulous.
Working at Binance
ā¢ Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
ā¢ Fast moving, challenging and unique business problems
ā¢ International work environment and flat organisation
ā¢ Great career development opportunities in a growing company
ā¢ Possibility for relocation and international transfers mid-career
ā¢ Competitive salary
ā¢ Flexible working hours, Casual work attire
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Apply for this job
What is the role of a customer support?
A customer support role would typically involve assisting customers with any issues or questions they have about the web3 platform or any of the decentralized applications (dApps) that run on it
This could include helping users navigate the platform, troubleshooting any technical issues they might be experiencing, and providing guidance on how to use specific dApps or features
The specific responsibilities of a customer support role in web3 would depend on the organization they are working for and the specific needs of their customers.