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| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Binance | Hong Kong, Hong Kong |
| |||
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Binance
Hong Kong
Technical Support Engineer (Blockchain & Backend)
Asia / Hong Kong / Taiwan, Taipei / Thailand, Bangkok / UAE, Dubai
Engineering â DevOps/SRE /
Full-time: Remote /
Remote
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Binance is a leading global blockchain ecosystem behind the worldâs largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
As a Tier 3 Technical Support Engineer, you will resolve complex technical issues and closely collaborate with backend development teams. Your main focus will be expert-level troubleshooting, with additional opportunities to engage in backend tasks related to Java, Spring Boot microservices, APIs, and blockchain technologies.
Responsibilities:
- Provide advanced (Tier 3) technical support, ensuring fast issue identification, resolution, and escalation when needed.
- Work closely with Tier 1 and Tier 2 support, DevOps, and backend developers to solve code-level and system-level issues.
- Design, develop, and maintain internal automation tools to optimize workflow and reduce manual processes.
- Build dashboards and monitoring solutions to track system performance and incident trends.
- Collaborate with backend teams using Java / Spring Boot to troubleshoot and enhance APIs and microservices.
- Document troubleshooting processes, root cause analyses, and best practices for the internal knowledge base.
- Support incident management, ensuring 24/7 stability of Binanceâs trading platform and related systems.
- Continuously explore new technologies and best practices in backend, automation, and Web3 infrastructure.
Requirements:
- Bachelorâs degree in Computer Science, Software Engineering, or related field.
- 2-10 years of experience in technical support, DevOps, or backend engineering for large-scale systems.
- Strong debugging and troubleshooting skills across distributed systems and trading or payment platforms.
- Proficiency in AI tools such as Claude Code for vibe coding and QA; proficiency in writing AI Agent skills, utilizing AI to analyze logs and databases for troubleshooting and data analysis; proficiency in using AI agents to automate task management.
- Proficiency in Java (preferred), Python, or Rust; experience with Spring Boot and microservices is a plus.
- Hands-on experience with Linux, Kubernetes, and CI/CD pipelines.
- Familiar with network protocols (HTTP, TCP/IP) and RESTful API troubleshooting.
- Knowledge of MySQL and performance tuning; NoSQL (MongoDB, Redis) is a plus.
- Fluent in English and Mandarin, to coordinate with global stakeholders.
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Preferred Qualifications
- Background in Java backend development and microservice troubleshooting.
- Experience in payment systems, fintech, or Web3 infrastructure.
- Understanding of blockchain fundamentals and curiosity about DeFi, Web3, or AI-driven systems.
Team Growth Opportunities
- Be part of a global tech team supporting millions of users.
- Work at the intersection of engineering, operations, and customer experience.
- Learn from top engineers in infrastructure, middleware, and backend systems, with clear growth paths toward full-stack expertise.
- Make an impact in the fast-evolving crypto and Web3 ecosystem.
Why Binance
⢠Shape the future with the worldâs leading blockchain ecosystem
⢠Collaborate with world-class talent in a user-centric global organization with a flat structure
⢠Tackle unique, fast-paced projects with autonomy in an innovative environment
⢠Thrive in a results-driven workplace with opportunities for career growth and continuous learning
⢠Competitive salary and company benefits
⢠Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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How do I get a job at DeFi?
Getting a job in the DeFi (decentralized finance) industry can be a competitive process, but there are a few steps you can take to increase your chances of finding a job in this field:
- Build up your skills and knowledge: To work in DeFi, you'll likely need to have a strong understanding of blockchain technology, as well as other related technologies such as smart contracts and cryptocurrency. Consider taking online courses or earning a degree in a relevant field to build up your skills and knowledge.
- Network with industry professionals: Attend meetups and conferences related to DeFi and make connections with professionals in the industry. Networking can be a valuable way to learn about job openings and get your foot in the door at a DeFi company.
- Create a strong online presence: Many DeFi companies will look at your online presence (such as your LinkedIn profile and personal website) when considering you for a job. Make sure to showcase your skills and accomplishments online and keep your profile up to date.
- Apply for relevant job openings: Keep an eye out for job openings at DeFi companies and apply for positions that align with your skills and experience. Apply for DeFi Jobs without Experience. Tailor your resume and cover letter to the specific job you're applying for and highlight any relevant experience or skills you have.
- Consider internships or volunteer work: DeFi Internships or volunteer work can be a great way to get your foot in the door and gain valuable experience in the DeFi industry. Many companies also offer internships to students, so consider applying for an internship if you're still in school.
- Be persistent: keep trying if you don't get a job right away. It can take time to find the right opportunity, but with the right skills and determination, you can land a job in the DeFi industry.