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Responsibilities:

• Assist in the development of strategic projects to drive growth and profitability via new and existing business lines whilst ensuring operations are within B2C2’s control framework.
• Assist in the development and formation of B2C2 strategy.
• Assist in framing and delivering B2C2 objectives and promoting their achievement within the business.
• Assist the COO with delivery of the operations strategy and objectives.
• Develop and produce Board reports, periodic or ad-hoc reports and presentation, research papers, internal reviews and recommendations documents.
• Provide detailed and meaningful interpretation of factual information in a concise manner and provide feedback as required on B2C2 communications and documentation.
• Budgeting, reporting, deck presentation, project/programme management, people management, contracts and legal documents
• Coordinate and chair meetings/workshops., track and report actions, dependencies and escalate issues and risk as required.
• Oversee the implementation of any COO sponsored New Business Initiatives as required and liaise with the relevant stakeholders where necessary.
• Act as liaison to ensure effective communication as required between functions including Trading, IT, Finance, Risk, Compliance, Legal, HR, Change Management, PR/Marketing.
• Assist with the operational risk framework and management as required
• Provide leadership in planning, design and implementation of projects and programmes.
• Fulfil additional ad hoc duties are required to meet the needs of the business.
• Build and maintain effective relationships with team members including senior management.
• Work with HR to support processes surrounding people development and feedback.
• Support and develop B2C2’s communications plan
• Represent COO within B2C2 as required.

Requirements:

• Excellent teamwork and relationship management skills and a demonstrated ability to work both on own initiative and as part of a team
• Strong interpersonal skills, with client service orientation, adaptability and resilience
• Business management skills, including budgeting and business planning
• Strong business process and governance knowledge
• Excellent analytical, written and verbal communication skills and ability to interpret and summarise/present varied data
• Advanced excel skills
• Ability to develop new skills and understand market developments as required
• Strong organisational skills and ability to successfully manage tasks
• Aware of the importance of considering risk management and compliance issues. Continually demonstrates application of group policies and relevant regulatory framework

Benefits:

• Discretionary cash bonus paid every 6 months
• 25 days holiday (plus bank holidays)
• Private Medical Insurance (BUPA)
• Group Personal Pension with Royal London (3.5% e’ee contribution, 5.5% e’er contribution with an additional 4.5% matching)
• Group Income Protection
• Hybrid working – 3 days a week in the office
• Refreshments and drinks
• Enhanced maternity/paternity leave
• Exciting social calendar
• Recognition awards
• The opportunity to grow at a fast pace in meritocratic environment