| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
TPI Global Solutions | San Francisco, CA, United States | $105k - $109k | |||
Bruin | New York, NY, United States | $65k - $90k | |||
Aave Labs | Remote | $84k - $148k | |||
Socket | Remote | $39k - $45k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Rootstocklabsltd | Remote | $84k - $90k | |||
Wintermute | London, United Kingdom | $72k - $90k | |||
Bullet | Remote | $90k - $115k | |||
CoW DAO | Remote |
| |||
Crypto.com | Hong Kong, Hong Kong | $86k - $150k | |||
M0 | New York, NY, United States | $90k - $112k | |||
Sei Development Foundation | New York, NY, United States | $94k - $110k | |||
Heurist AI | New York, NY, United States | $32k - $80k | |||
Coinbase | Remote | $157k - $185k | |||
Gemini | New York, NY, United States | $150k - $215k | |||
Veda Tech Labs | Remote | $98k - $150k |
Job Title: Strategy and Insights Manager
Department: CX – Consumer Non-Prod
Job Category: Customer Support
Job Code: Contractor
Location: San Francisco, CA
Duration: 12 Months
Hours: 40 hrs/week (8 hrs/day, 5 days/week)
Summary Statement:
Expanding Customer Experience (CX) team in Canada, seeking a strategic, data-driven partner to shape seamless customer experiences through analytics, insights, and collaboration across teams. The ideal candidate will be passionate about leveraging data to drive decision-making, improve global customer satisfaction, and support the evolution of the cryptoeconomy.
Duties & Responsibilities:
- Serve as subject matter expert on customer experience (CX) insights for international teams.
- Collaborate with internal analytics teams to analyze case reviews, Voice of Customer (VOC) data, top contact drivers, and regulatory reporting.
- Lead CX improvement initiatives across processes, policies, and SOPs to enhance satisfaction.
- Use data and customer anecdotes to identify product opportunities and provide insights to Product & Engineering.
- Build relationships with cross-functional teams (Product, Engineering, Design).
- Translate business goals and customer insights into operational strategies.
- Champion change management for process and policy updates.
- Manage multiple content requests efficiently and communicate clearly across teams.
Required Skills & Qualifications:
- 3+ years in project management and customer support operations, ideally with technical or operational integrations.
- Fluent in French (required).
- Strong analytical and data-driven decision-making skills.
- Excellent communication and simplification abilities.
- Experience working with cross-functional and global teams.
- Comfortable in ambiguous environments.
- Passion for Coinbase’s mission and the cryptoeconomy.
Preferred / Nice-to-Have:
- Experience in financial products, payment systems, trading platforms, lending, or personal finance tools.
- Knowledge or professional experience in cryptocurrency, blockchain, or DeFi.
- Background in compliance (e.g., AML/KYC, risk, policy implementation).
- French-speaking candidates are particularly desired.
How do I get a job at DeFi?
Getting a job in the DeFi (decentralized finance) industry can be a competitive process, but there are a few steps you can take to increase your chances of finding a job in this field:
- Build up your skills and knowledge: To work in DeFi, you'll likely need to have a strong understanding of blockchain technology, as well as other related technologies such as smart contracts and cryptocurrency. Consider taking online courses or earning a degree in a relevant field to build up your skills and knowledge.
- Network with industry professionals: Attend meetups and conferences related to DeFi and make connections with professionals in the industry. Networking can be a valuable way to learn about job openings and get your foot in the door at a DeFi company.
- Create a strong online presence: Many DeFi companies will look at your online presence (such as your LinkedIn profile and personal website) when considering you for a job. Make sure to showcase your skills and accomplishments online and keep your profile up to date.
- Apply for relevant job openings: Keep an eye out for job openings at DeFi companies and apply for positions that align with your skills and experience. Apply for DeFi Jobs without Experience. Tailor your resume and cover letter to the specific job you're applying for and highlight any relevant experience or skills you have.
- Consider internships or volunteer work: DeFi Internships or volunteer work can be a great way to get your foot in the door and gain valuable experience in the DeFi industry. Many companies also offer internships to students, so consider applying for an internship if you're still in school.
- Be persistent: keep trying if you don't get a job right away. It can take time to find the right opportunity, but with the right skills and determination, you can land a job in the DeFi industry.