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Sygnum is the world’s first regulated Digital Asset Bank, founded on Swiss and Singapore dual heritage, operating globally. We make digital assets bankable, secure and convenient, empowering our clients to invest in the digital asset economy with complete trust. For the first time with Sygnum, major currencies and digital assets, including Bitcoin, Ethereum and asset tokens are seamlessly integrated in one account.

Sygnum Clients team helps corporate, institutional, and individual clients navigate the breadth of our offerings across Custody, Brokerage, Credit & Lending, Token Products, Asset Management and B2B. Potential clients include private clients, asset managers, financial institutions, foundations, public and private pension funds, government, hedge funds, etc. At Sygnum, we are passionate about serving our clients and our goal is to be the first choice globally as partner bank for digital assets in the Swiss financial center.

We are currently looking for a (Junior) Relationship Manager with focus on the Suisse Romandie Market to join our fast-growing EAM & MFO team, working from our Lausanne Office to expand Sygnum’s reach in the Suisse Romandie. You will be reporting to the Head of EAM & MFO and spend 1-2 days per month in Zurich.

Tasks

• Take responsibility to source and foster new EAM & MFO and end-client relationships via an already active network within the industry in the Suisse Romandie
• Oversee multiple prospects and prioritize efforts to anticipate and ensure appropriate responses to their needs. Provision of solution-oriented support for EAMs & MFOs and their end-clients over the phone, via e-mail and in physical meetings in the areas of onboarding, product-related questions, transactions, technical support, contract amendments, complaints, etc.
• Processing fiat and digital asset transactions as well as post transaction AML monitoring and processing
• Lead the client onboarding process together with internal stakeholders (Legal & Compliance, Operations) and external service providers
• Update and maintain the CRM for accurate recordkeeping of all relationships
• Maintain an expert level of understanding of the crypto market
  landscape by understanding Sygnum’s offering and strengths, attending conferences, understanding the regulatory developments, and building a strong institutional and professional prospect network.
• Further development of the customer care framework (user guides, tutorials, FAQs, etc.)

Requirements

• BSc/BA in Business Administration, Finance, or relevant field; MSc/MBA/CFA is a plus
• You have prior relevant (min. 3-5 years) work experience in client servicing/customer care of private and institutional clients within a (Swiss) financial institution, focused on the EAM & MFO segment
• You have a demonstrated consultative mindset and analytical skills mixed with a high level of attention to detail and accuracy with a hands-on mentality
• Experience in onboarding clients (private clients and legal entities) and familiarity with the Swiss banking regulations and onboarding documents, in particular CDB 20
• Excellent communication skills in spoken and written form in English and French; German is a plus

Benefits

• The chance to be part of a movement shaping the future of our world’s financial system
• Competitive salary packages
• A highly-skilled, international and motivated team of professionals
• Flexible working time models
• Experienced leadership teams who are masters of scale and will facilitate smart growth

We are a team of 170 employees across Switzerland and Singapore with more than $2bn in assets. Do you want to be one of us? If this reads like your profile, please send us your application with your CV including a 1-page cover letter.